Ratings based on 603 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Typical Motel 6 stay. The room is sparse but clean. Had no issues. A good stay for a night.
Comment from Hotel Management
12 Nov 2024 by Barbara, Hotel Management
Hi, Doug ! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Hey, Oscar! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 27 Oct 2024
First, pregnant and I have a toddler so I ask if they can give me a 1st floor room, and they don’t have it that’s fine, but the room she gave me has patch on a wall , ceiling has a water damage, and the lamp next to our bed is broken and i feel itchy the whole night I’m scared of bed bugs but I’m so tired to complain. But This terrible hotel. I would not recommend if you stay with your family but that’s the cheapest I can get but pictures deceived me.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Charlene! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 19 Oct 2024
I had roaches in my room showed pictures to the manager he said they are friendly an laughed and refused to change my room or refund me.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Brian! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Posted 15 Oct 2024
The room next door had been in our room and taken our chair and was sitting outside our door making loud noises and screaming when we arrived. There was only 1 towel provided, the room wasn't clean, 1 light fixture was out in the bathroom, microwave kept short circuiting, and the TV remote had duct tape and didn't work. We asked if we could change rooms but they said no and did no accommodations to fix the situation. The people next door were up all night long screaming and spanking their dog. They even tried to come in our room because it was an adjoining room. There were like 6 people in that room. Finally drifted off to sleep around 3:30 from exhaustion but not because it had gotten any quieter. It did not feel safe and worst experience I have ever had at a hotel.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Sorry for the unpleasant experience you had with us, Joye! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Hi, Guest! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 7 Oct 2024
The staff is very nice.
Comment from Hotel Management
30 Oct 2024 by Lisa , Hotel Management
Heartfelt thanks for saying that, Cindy! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa
by A verified traveler
Posted 5 Oct 2024
Was given a smoking room with dirty bed covers and then was switched to a room with better cover. But we still couldn’t stand the smell and left without staying for the night. I trusted the staff saying that we booked a smoking room and they couldn’t give us a non-smoking room. I checked my reservation next day and found that we actually booked a non-smoking room there. Couldn’t believe what happened and we had to find another hotel in the midnight and pay extra money. Will not stay there again.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Huiman! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 4 Oct 2024
I had stayed at another Motel 6 and it was updated and great. The staff was great and not a reflection of the front desk but this property has seen many better days. I could not sleep due to the noise in the room next to me and then there was a fight in the parking lot in the morning that was very disturbing. The towels were very old and needed updating.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Denise! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 27 Sep 2024
Mold in bathroom in shower , people smoking weed all over
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Sorry for the trouble caused, Jennifer! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
