Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The staff was wonderfully helpful. The entire hotel was impeccably clean.
Comment from Hotel Management
19 Nov 2024 by Joshua Myers Assistant General Manager, Hotel Management
Catherine, Thank you for the great review, We strive to ensure you have a clean and friendly stay. Please come stay with us again soon!
by A verified traveler
Posted 3 Nov 2024
I usually stay here while traveling for business, so it was why not for personal time. The new renovations look great, however, as a Silver member I didn’t appreciate a charge for late check out. Late check out is $25 per hour… why?!
Comment from Hotel Management
5 Nov 2024 by Joshua Myers Assistant General Manager, Hotel Management
Kaneitha, Good Morning, I am glad to hear you usually stay with us. Unfortunately, only Diamond members receive the complimentary 1pm late check out. I did research your reservation and I am not showing a late check out charge attached to your reservation. I just want to confirm that you were not charged. Thank you
by A verified traveler
Posted 22 Oct 2024
The staff was very helpful
Comment from Hotel Management
22 Oct 2024 by Joshua Myers Assistant General Manager, Hotel Management
James, Thank you for the great review. We are happy to hear that our staff was very helpful for you!
by A verified traveler
Posted 9 Oct 2024
It was ok, neither bad or good.
Comment from Hotel Management
9 Oct 2024 by Joshua Myers (Assistant General Manager), Hotel Management
James, I appreciate the feedback and score. I would like to know what we could do better to improve that score to a 5? Looking forward to hearing back from you.Thanks
by A verified traveler
Posted 5 Oct 2024
Staff were very friendly, professional & helpful! The rooms were very clean!
Comment from Hotel Management
5 Oct 2024 by Joshua Myers (Assistant General Manager), Hotel Management
Chris, Thank you for the great review. We take pride in giving you the best service possible. Please come and see us again soon!
by A verified traveler
Posted 29 Sep 2024
A nice, clean hotel that’s only about 20 minutes from Hershey park!! We really enjoyed our experience here and would definitely stay here again in the future!!
Comment from Hotel Management
30 Sep 2024 by Joshua Myers (Assistant General Manager), Hotel Management
Jessica, Thank you for the lovely review. We would be happy to host you again the next time you are in town. I'm not sure if you are a baseball fan, but the Harrisburg Senators is a big hit if you can't make it to Hershey Park. Lots of fun activities to do on City Island.
by A verified traveler
Posted 26 Sep 2024
Easy, clean, friendly, reasonably priced.
Comment from Hotel Management
29 Sep 2024 by Joshua Myers (Assistant General Manager), Hotel Management
Nina, I am happy to hear that we made things easy for you. We strive to be friendly and clean. Thank you for the great review!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Joshua Myers (Assistant General Manager), Hotel Management
Cheri, Thank you for the great score. We are happy to hear you enjoyed your stay! Please come see us again!
by A verified traveler
Posted 6 Sep 2024
Great
Comment from Hotel Management
6 Sep 2024 by Joshua Myers (Assistant General Manager), Hotel Management
Tim, Thank you for your great feedback. I am happy to hear you enjoyed your stay. I am looking forward to seeing you again in the future!
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Joshua Myers Assistant General Manager, Hotel Management
John, I see it looks like you didn't have a good experience, can you please elaborate on what happened, so I may follow up on it?
