Ratings based on 95 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2023 on Hotels
by A verified traveler
Posted 27 Feb 2023 on Hotels
by A verified traveler
Posted 12 Nov 2022 on Hotels
by A verified traveler
Posted 15 Aug 2022 on Hotels
by A verified traveler
Posted 31 Dec 2021
The hotel is badly run. People there have no idea how to manage staff or handle difficult situations. We have paid for a stay in a reportedly prestigous 4* hotel. When we arrived there was no internet, on the next day there was no electricity, then on the third day elevators broke and we had to carry everything from 7th floor to the ground floor. And then the day before we were leaving there was no water so we could not take a shower after a long day of skiing, or make a coffee. Throughout our stay and all these situations the management did nothing to comfort its guests. No compensation was offered, no help with at least getting a hot coffee or tea when there was no water. Very poor customer service all the way.
by A verified traveler
Posted 1 Feb 2020
Comment from Hotel Management
7 Feb 2020 by Kolektiv Pytloun Wellness hotelu Harrachov, Hotel Management
Vážený hoste,
velice děkujeme za Vaše kladné hodnocení. Jsme rádi, že jste u nás byl spokojen. Budeme se těšit na Vaši další návštěvu.
by A verified traveler
Posted 11 Jan 2020 on Hotels
Comment from Hotel Management
17 Jan 2020 by Kolektiv Pytloun Wellness hotelu Harrachov, Hotel Management
Dear guest,
thank You very much for Your review. We are very glad, You got us 8/10.
by A verified traveler
Posted 30 Dec 2019 on Hotels
Great place, good breakfast and attentive staff!! Plus we had a beautiful view of the mountains from our unexpected balcony!!
Comment from Hotel Management
15 Jan 2020 by Kolektiv Pytloun Wellness hotelu Harrachov, Hotel Management
Dear Mr. Mitchell,
thank You very much for Yours review. We are very glad, You got us 10/10. We are looking forward to see You in Pytloun Wellness Hotel Harrachov again.
by A verified traveler
Mr
Posted 16 Mar 2019 on HotelsWas very good atmosphere,staff very helpful,food fresh ,room clean
We were very happy with all
by A verified traveler
Posted 11 Feb 2019 on Travelocity
I LOVED THE SERVICE! I ALSO ENJOYED THE BREAKFAST, VERY COMPLETE! I WOULD SAY, UNIQUE!. THE HOTEL IS CLOSE TO THE SLOPES, WITH PARKING LOT.
Comment from Hotel Management
27 Feb 2019 by Hotelmanager, Hotel Management
Hello,
thank you for your feedback.
We hope your next visit will be as positive as this one.
Hotelmanager, Jitka Beránková
