Ratings based on 949 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
The lamp was broken, the dining room we ate in was freezing, the bathroom was falling apart, I did not care for the property.
Comment from Hotel Management
9 Dec 2024 by Elsy Linares, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Elsy Linares, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 8 Dec 2024
The unexpected pet fee was a bummer. The overall cost for the quality was not great.
Comment from Hotel Management
9 Dec 2024 by Elsy Linares, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 5 Dec 2024
The staff was so kind , friendly , makes you feel like you are part of the family.
Comment from Hotel Management
8 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 1 Dec 2024
Easy check in, accepted our Service Dog with no fees and thanked us for our Military service.
Comment from Hotel Management
8 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 1 Dec 2024
Wonderful stay
Comment from Hotel Management
8 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
8 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler from PITTSBURGH
Posted 29 Nov 2024
Nice and clean
Comment from Hotel Management
8 Dec 2024 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 25 Nov 2024
Nice
Comment from Hotel Management
26 Nov 2024 by Elsy Linares, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
by A verified traveler
Posted 25 Nov 2024
Good pub
Comment from Hotel Management
25 Nov 2024 by Elsy Linares, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry
