Ratings based on 987 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Room had a stale smell to it, toilet seat had burn marks, half of the lamps had burnt out bulbs. We ended up leaving 3 hours after check in, due to the poor conditions of the room
Comment from Hotel Management
17 Sep 2024 by Manager, Hotel Management
Hello Nick, We apologize for any inconvenience you experienced during your recent stay. We value your feedback and take it seriously as we strive to improve our guest experience. Please feel free to reach out to our management team directly to address your concerns further.
by A verified traveler
Posted 14 Sep 2024
Bldg very dated, rusty light fixtures,worn carpet & floors, mattress sagging & worn, cheap sheets that had pulls in them and overall dirty room. I went to Quality Inn because other one that I went to in Ohio was excellent but this was the opposite in every way! Only fast food restraints in area
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Doris, Thank you for sharing your feedback with us. We value all guest comments as they help us to improve our services. We recommend reaching out to the hotel management directly to address this matter. Your experience is important to us, and we will use your comments to enhance the quality of stay for future guests.
by A verified traveler
Posted 12 Sep 2024
.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello DEREK, We appreciate you taking the time to provide feedback on your recent stay. Guest satisfaction is important to us, and we regret to hear about the issues you encountered. Feel free to reach out to our management team to discuss your concerns further. Your comments will help us improve and enhance the guest experience in the future.
by A verified traveler
Posted 2 Sep 2024
Dirty
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Frank, We are sorry to hear that your stay did not meet your expectations. Our team strives to maintain high cleanliness standards throughout the property. Your feedback is important to us for constant improvement. Reach out to management directly to discuss your concerns further.
by A verified traveler
Posted 29 Aug 2024
It was run down and not updated. Table was broken in the room. Bathroom lightbulbs burned out. Cracks in the ceiling and walls.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Shawn, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with our team for further review and improvement. Maintaining our facilities to high standards is a priority for us, and we regret any inconvenience caused during your stay. Feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 18 Aug 2024
So dirty here. Poor condition in the rooms. The first room they gave me someone else was already in. Gave us both quite a scare. I like the area but will not return to this dirty hotel.
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Jennifer, We apologize for the disappointment you faced during your stay with us. Your feedback is essential, and we will address this matter with our team promptly. Should you choose to stay with us again, we strive to provide a more positive experience for you.
by A verified traveler from Hampton
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Kathryn,We appreciate you choosing to stay with us! We hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Mackenzie,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Manager, Hotel Management
Hello Glenn, We appreciate you choosing to stay with us. We hope you had a comfortable visit and we look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Aug 2024
The rooms should be more clean , except bed all things gave dust in it .
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Shahzada,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our housekeeping team to ensure a higher level of cleanliness in the future. We value your input as it helps us improve our services for all guests.
