Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 21 Jun 2024
The refrigerator is broken
Comment from Hotel Management
22 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
We apologize that the mini-fridge was not working, Jui-Ling. If our team knows of a guest's issue with anything in the room, they will work to provide a solution. As a preventative measure, our cleaning team will check that the refrigerators are cool when servicing rooms.
by A verified traveler
Posted 19 Jun 2024
Mattresses in the front lobby. No one at the front desk and when she was there, she was very unfriendly.
Bed was soft and shower was good. Outdated and in dire need of painting. Needs new carpet. Breakfast was lame. Dark and dreary.
Comment from Hotel Management
19 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Roxana, We apologize for the mattress swap at our hotel. We attempted to have the transfer done quickly, but the removal was delayed. We are sorry our staff seemed unwelcoming, and we will make sure they understand the importance of being courteous at all times. We are taking steps to upgrade our property and hope you will enjoy a better experience with us.
by A verified traveler from Danville
Posted 18 Jun 2024
would highly recommend this hotel to anyone. close distance to University of Oregon.
Comment from Hotel Management
18 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you, Angela, for choosing the La Quinta Inn & Suites by Wyndham Eugene for your visit. Many guests love our convenient location near the University of Oregon and Autzen Stadium. We hope you will be our guest again soon.
by A verified traveler
Posted 17 Jun 2024
Upon check in when we entered the room we were hit by the funkiest smell in the room. Stunk something awful. We were provided some Glade but didn’t help much but never offered a different room. The bathroom fan didn’t move any air and the drywall was falling apart in the bathroom. Overall dirty appearance and certainly a disappointment for their almost $700.00 suite.
Comment from Hotel Management
18 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
John, Please accept our apologies for not having another suite available to move you to. Please know that the issues you encountered are not typical of our hotel, and we hope you will allow us another opportunity to provide you with a better experience.
by A verified traveler from Stanwood
Posted 15 Jun 2024
Limited electrical outlets in the rooms. Evening staff were great. Daytime staff were not as welcoming. Fitness center is very small with limited weights. Breakfast was fine. Pool and spa were nice.
Comment from Hotel Management
17 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you, Marnie, for sharing your review with others. We apologize for the limited number of outlets in the room and hope you will have another opportunity to stay with us. Our team is eager to welcome you for a better stay.
by A verified traveler
Posted 3 Jun 2024
While generally kept up, the property and furnishings are dated and wearing. Elevator was down. Laundry room smelled like sewage. Very friendly and helpful staff, though, and generally quiet unless a big sports team was there.
Comment from Hotel Management
4 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Andrew, We apologize that this most recent visit was not typical of what you enjoyed. We hope you will return to enjoy a better experience, as usual, in the future.
by A verified traveler from San Francisco
Posted 1 Jun 2024
I paid through third party and they still charged on my card. I asked for refund and never receive my refund after almost a week.
Well, after I post this review, I finally get my refund . Thank you.
Comment from Hotel Management
3 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Louisa, Thank you for the opportunity to address this issue. Most hoteliers require a credit card for incidentals. To ensure any additional charges are honored, authorize additional payment on the card. I am sorry it took your bank a week to release the funds. We are glad they did so.
by A verified traveler from Eugene
Posted 1 Jun 2024
It is one block from where I started my life in Eugene 45 years ago, and I will leave from here.
Comment from Hotel Management
1 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you, JoAnn, for sharing your review with us. We are glad you enjoyed returning to Eugene to reminisce. Our team was happy to host your stay at the La Quinta Inn & Suites by Wyndham.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the excellent rating, Lori. We are glad you enjoyed the comfortable accommodations and friendly service of our staff at the La Quinta Inn & Suites by Wyndham Eugene. We hope to host another fantastic stay for you again.
