Ratings based on 521 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
trash place
Comment from Hotel Management
20 Nov 2024 by Suzy, Hotel Management
Hi Gael, thank you for your feedback. We will share with the team to help us improve. We hope to see you again soon
by A verified traveler
Posted 19 Nov 2024
I liked that housekeeping will only come once every 14 days, they leave the room supplied with trash bags.
Now, upon arrival, i was not given the room i reserved, i reserved and prepaid for a non smoking queen bed room. Management reserved a smoking double bed room for me. They had no queen bed available. They gave me a standard full size bed instead and managed to move me to non smoking floor. The elevator was out of order. People seem to live there permanently. Staircases were dirty and trash left on stairwells by residents. Not satisfied with this hotel.
Comment from Hotel Management
19 Nov 2024 by Suzy, Hotel Management
Hello Benito, thank you for your feedback. We will share with the team to help us improve. We hope to see you again soon.
by A verified traveler
Posted 15 Nov 2024
Mal atención de la persona asistente de manejante me dio un precio y page otro
Comment from Hotel Management
16 Nov 2024 by Suzy, Hotel Management
Hello Laura, Thank you for your feedback. We will share with the team to help us improve. We hope to see you again soon.
by A verified traveler
Posted 14 Nov 2024
I paid for a room with a queen bed, got a double bed. They gave me a room on the 4th floor with the elevator out of service. Worst hotel I’ve ever stayed in!!!!
Comment from Hotel Management
16 Nov 2024 by Suzy, Hotel Management
Hello Frank, Thank you for your feedback. We will share with the team to help us improve. We hope to see you again soon.
by A verified traveler from Harlingen
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Suzy, Hotel Management
Hi Jeffrey, Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 6 Nov 2024
Once we walked in the building it smelled awful. Like urine and sewage. Our room was hot and humid. AC was not working. Bed’s uncomfortable.
Comment from Hotel Management
6 Nov 2024 by Suzy, Hotel Management
Hi Michelle, thank you for your feedback. We will share with the team to help us improve. We hope to see you again soon.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Suzy, Hotel Management
Hi Maria, thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler from Harlingen
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Suzy, Hotel Management
Hello Jeffrey, Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Suzy, Hotel Management
Hi Jacqueline, thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler from McAllen
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Suzy, Hotel Management
Hi Jeffrey, thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon.
