Ratings based on 944 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Well they give me key for my room I was dirty so I wen to the office they send me to another one the lights wasn’t working and smell so bad they said they was goin to fix it but I wasn’t ready for me
Comment from Hotel Management
25 Dec 2024 by Hotel Manager , Hotel Management
Dear Fermin,We sincerely apologize for the issues you encountered, Fermin. The condition of the room and the lack of maintenance are completely unacceptable. We’ll address these concerns with our team to ensure future guests don’t face similar problems. Thank you for bringing this to our attention, and we regret that your stay wasn’t up to standard.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Dec 2024
Everything was good
Comment from Hotel Management
24 Dec 2024 by Hotel Manager , Hotel Management
Dear Fattima,Thank you for your 5-star review, Fattima! We're so glad everything was to your satisfaction. We appreciate your feedback and hope to welcome you back for another great stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
ONE STAR MOTEL!!
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
Dear Thomas, We’re sorry to hear your stay didn’t meet expectations. Your feedback is important, and we’d like to learn more about your experience to address any concerns. Please don’t hesitate to reach out directly. Thank you for sharing your thoughts.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Dec 2024
Location had good access To restaurants and shopping.
The room had somewhat of a moldy smell, however.
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
Dear Bob,Thank you, Bob, for your feedback. We’re glad you enjoyed the convenient location near restaurants and shopping. We apologize for the moldy smell in your room and will address this issue promptly. We appreciate your comments and hope to provide a better experience on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you, Jose, for your 5-star rating! We're delighted you had a wonderful experience. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler from Laredo
Posted 30 Nov 2024
Overall it was ok. Cigarette smell
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Guadalupe,Thank you for your feedback, Guadalupe. We’re glad your stay was okay, but we apologize for the cigarette smell you experienced. We’ll address this issue to ensure a more comfortable environment for all our guests in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Nov 2024
It had mildew. We did not stay
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Vera,Thank you for sharing your feedback, Vera. We sincerely apologize for the condition of your room and understand your decision not to stay. This is certainly not the experience we aim to provide, and we will address the issue with our team immediately to ensure it is resolved. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler from Conrath
Posted 21 Nov 2024
Perfect
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear David,Thank you, David, for your 5/5 review! We're thrilled to hear your stay was perfect. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional experience in the future. Safe travels.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
First of all, the receptionist was not friendly. She was very unwelcoming. The hallway was really smelling and the room too.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Emiliana,Thank you for your feedback. We sincerely apologize for the unwelcoming experience at check-in and the issues with the hallway and room odor. This is not the standard we strive for, and we’ll address these concerns with our team to ensure a better experience for future guests. We appreciate your input and hope you’ll consider giving us another chance.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
I liked friendly staff and clean room
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear richi,Thank you for your feedback! We’re glad to hear that you enjoyed the friendly staff and clean room during your stay. We strive to provide excellent service and a comfortable environment for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager
