Ratings based on 307 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
terrible odor, never made the room housekeeping, breakfast was the poorest I have ever had.... I can understand it is an old facility and it is not a fancy place but, need a little effort to make clients more comfortable
Comment from Hotel Management
11 Dec 2024 by Leslie GM, Hotel Management
Thank you for your review, we work hard to keep our guests happy
by A verified traveler from AMES
Posted 2 Dec 2024
Good value
Comment from Hotel Management
4 Dec 2024 by GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 24 Nov 2024
Its ok. Needs an update. Small town. Exceptable
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 22 Nov 2024
Good place
Comment from Hotel Management
22 Nov 2024 by Leslie GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 8 Nov 2024
Quiet
Comment from Hotel Management
19 Nov 2024 by Leslie, Hotel Management
Thank you for your review
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Leslie - GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 7 Oct 2024
Over my six day stay I started hearing doors slamming and house keeping cart rolling around 7:30am daily. I don't sleep in so that didn't overly bother me, but the customer service at the front desk was abysmal. For example, one family member that flew from Texas and booked a handicapped room because they have mobility issues arrived to be told their wasn't a handicap room available, but since the rest of the family was staying at the Baymont and he already had the hotel he decided to stay. I personally felt like an inconvenience whenever I asked for anything from the front desk, especially during the night shift. At one point the key reader to my door went out, we spent 15-20 minutes fixing it in the hallway at midnight, and then the front desk took my keys. When I want back later that night to ask for another key, because I didn't have any, she rolled her eyes at me. The stay was fine.
Comment from Hotel Management
10 Oct 2024 by Leslie - GM, Hotel Management
Thank you for letting us know, we will address these situations.
by A verified traveler
Posted 6 Oct 2024
Stay there many times, staff very friendly like family
Comment from Hotel Management
7 Oct 2024 by Leslie GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Oct 2024
Nice place
Comment from Hotel Management
4 Oct 2024 by Leslie GM, Hotel Management
Thank you for your review
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by GM, Hotel Management
Thank you for your review
