Ratings based on 35 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2019 on Hotels
by A verified traveler
A few days in Haridwar
Posted 13 Dec 2018 on HotelsMy husband and parents went for a 5 day stay and really enjoyed this hotel. Service is wonderful, laundry and food are inexpensive, and the rooms were clean and spacious! I would stay here again!
Comment from Hotel Management
14 Dec 2018 by Amit , Hotel Management
Thanks a lot for your review. We had a great time welcoming you at the hotel.
Look forward to welcome you again soon.
by A verified traveler
Posted 20 Sep 2018 on Hotels
Comment from Hotel Management
26 Sep 2018 by Ashish, Hotel Management
Thanks for your feedback.
We look forward to welcome you again.
by Yassira
La casa
Posted 23 Nov 2017 on HotelsThey were very accommodating and hospitable. I had to stay an extra day which they arranged with no problem . They also arranged my activities and transportation. Mr. Sunil was very helpful and kind .
Comment from Hotel Management
28 Nov 2017
Thanks a lot for your review.
We are happy that you had a good time with us at La Casa.
Look forward to welcome you again soon.
by A verified traveler
Great Location
Posted 2 Mar 2017 on HotelsThe staff was very friendly and accommodating. We ran into troubles with the water in our room, however it was fixed. The overall experience was pleasant- they allowed us to check in early upon arrival.
by A verified traveler
Don't book travel services from hotel.
Posted 4 Jul 2016Travel Rate give by hotel was double then main street. Brand new SUV stop in evening middle of trip. Did not offer vehicle replacement so use Auto.kids and family suffer lot. Missed tour location. Charge full amount without any apologies. Hotel don't provide Sampoo and conditioner so please carry if you book. Air conditioner water drained inside room for first night. My Mom slip on floor couple time then next day got new room.
Comment from Hotel Management
9 Jul 2016 by Amit Panjwani, Hotel Management
Sir, we are extremely sorry for not keeping up to your expectations.
I am gathering information about your stay since I did not get a chance to meet you. I will call you on your number and take updates regarding your stay and will definitely ensure that such issues are never repeated
Our taxi services are normally the best and we have so many people who insist on taking the taxi only from the hotel. I don't know why instant solution was not provided, but I got told by my travels person that only basic expenses of taxi like petrol etc was charged as per use and nothing extra was charged.
Your booking was for 3 Standard rooms, and only basic toileteries like bathing soap, and toilet paper rolls are provided in a Standard room. However, dental kit, and shampoo conditioners are available if required and asked for.
We are sorry and deeply apologetic on knowing that your mother slipped on the floor. Humidity due to rainy season makes the floor wet along with the coolness of air conditioning. We will have the Ac checked thoroughly for any drainage problems.
Overall, we are sorry again for not keeping up to your expectations. We will definitely work towards getting better day by day.
Recommended
for Everyoneby A verified traveler from london
Perfect hotel. Good location
Posted 8 Nov 2015Good location. Perfect breakfast and dinner. Good room service. Only downside is blockage of wash basin and dirty bathroom. Air con was good. Bed was hard but it ok for that price.
Comment from Hotel Management
20 May 2016 by Amit, Hotel Management
Thanks for taking out time to review and rate us on Expedia.
We will definitely look into the blockage issue although our contracted plumber does keep a check on this on monthly basis, but there is definitely a possibility of carelessness.
We will ensure that it is taken care of.
Recommended
for Everyoneby A verified traveler
Nice Hotel with clean rooms
Posted 29 Jun 2015
Pros: Nice Staff and Clean room
Though the experience with Expedia was not great but the same with hotel was good. I tried thrice to book 2 rooms with 4 adults and 4 kids but every time the booking page would present payment for single room only. Had to do the transaction twice to book another room.
Hotel was good and so was the staff. They informed that they have not received any information on kids but still helped us out.
Comment from Hotel Management
19 May 2016 by Amit, Hotel Management
Thanks for your review on Expedia.
We can understand the issue you faced and would like to say that it is not really Expedia's fault. Technology and systems react in the way they are programmed and thus you had to face some difficulty. But where ever there is human intervention, the issue is resolved in the favor of the guests.
We are happy that your family had a good stay with us.
by Lucy from London
decent hotel, difficult service
Posted 22 May 2015 on HotelsThe room and location were totally fine. However the front staff were very difficult and they barged into our room at 6 am because someone else's hot water didn't work, even though we were asleep.
Recommended
for Everyoneby sanjay gupta from delhi india
Nice hotel close to har ki pauri
Posted 27 Jun 2014Rooms are cozy and the food quality is very bad.the hotel staff is good and the services are good.hotel tarriff on the higher side in comparison to the room facilities.
