Ratings based on 982 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
The room was disgusting and dirty. Had to go and get another room elsewhere to feel clean and safe.
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We are deeply concerned and disappointed to hear about your experience.We take great pride in maintaining clean and safe accommodations for our guests, and it's clear we've failed to meet even basic standards in this instance. The conditions you describe are completely unacceptable and do not reflect our usual level of service.We sincerely apologize that you felt compelled to seek accommodation elsewhere. Your comfort and safety are our top priorities, and we regret that we fell so far short of providing an acceptable environment.We would appreciate any additional details you can provide about the specific issues you encountered. This information will help us investigate the matter thoroughly and take immediate corrective action.Please be assured that we take your feedback very seriously. We will be reviewing our cleaning and inspection procedures to ensure this situation is not repeated.We understand that this experience has likely damaged your trust in our property. While we hope to have an opportunity to regain your confidence in the future, we respect your decision and again offer our sincere apologies for the substandard conditions you encountered.
by A verified traveler
Posted 23 Jun 2024
The room was clean and spacious. The beds were conformable even the pull out sofa bed was nice to lay on. The only real issue was the TV didn’t really come in clear. Alittle snowy even though it's hooks to cable. It wasnt a deal breaker because we got back late and checked out the following morning. The breakfast was pretty good as well. I would definitely stay rhere again.
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear about your positive experience.We're pleased that you found the room clean and spacious. Providing comfortable accommodations is a top priority for us, so it's great to know that you enjoyed the beds, including the pull-out sofa bed.We apologize for the issue with the TV reception. While we're glad it wasn't a major problem for your short stay, we appreciate you bringing this to our attention. We'll have our maintenance team look into this to ensure a better viewing experience for future guests.It's wonderful to hear that you enjoyed the breakfast. We put effort into providing a good start to our guests' day, so we're happy it met your expectations.Your comment about definitely staying with us again is the highest compliment we could receive. We're honored by your intention to return and look forward to welcoming you back.Thank you again for choosing to stay with us and for your valuable feedback. We're looking forward to your next visit!
by A verified traveler
Posted 23 Jun 2024
Staff was very unprofessional
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Hello Rakia, Thank you for taking the time to share your feedback about your recent stay with us. We're concerned to hear that you found our staff unprofessional, as this doesn't align with the high standards of service we strive to maintain.While we always aim to provide courteous and professional service, we also expect our guests to treat our staff with respect. We strive to create a positive environment for both our guests and employees.If there were specific incidents that you felt were unprofessional, we would appreciate more details so we can address them appropriately. At the same time, we kindly ask our guests to consider their own conduct during interactions with our staff.Our goal is to ensure a pleasant experience for everyone. We hope that in future stays, we can work together to create a more positive experience for all involved.Thank you again for your feedback. We hope to have the opportunity to better serve you in the future.
by A verified traveler from Cherry Hill
Posted 20 Jun 2024
Excellent customer service.
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Hello Luis,Thank you for staying with us and giving us feedback. We're glad to hear you had an excellent stay with us. We hope to see you back soon.
by A verified traveler
Posted 16 Jun 2024
An old property in need od updating. Limited food except fast food
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Thank you for taking the time to share your thoughts on your recent stay with us. We value your feedback as it helps us understand our guests' experiences and identify areas for improvement.We acknowledge your observation about our property being old and in need of updating. We're constantly evaluating ways to enhance our facilities, and your comment will be taken into consideration as we plan future renovations and improvements.We're sorry to hear that you found our food options limited, with mainly fast food available. We are actively working to provide additional options. Your feedback is important to us, and we'd be interested to know if there were any specific areas of the property you felt needed the most attention, or any particular food options you would have liked to see.Despite these shortcomings, we hope there were aspects of your stay that you found satisfactory. If you have any additional comments or suggestions, we'd be glad to hear them.Thank you again for your honest review. We appreciate your patronage and hope to have the opportunity to provide you with an improved experience in the future.
by A verified traveler
Posted 13 Jun 2024
Laundry was not operable as stated on website, glass drug pipe with some meth/crack found by the bed, breakfast was better than some but just barely average, beds were comfortable and staff at front desk was nice. Had to use local laundry .5 miles down the road and visited a piggly wiggly for groceries that was decent. Nothing to brag about but it worked in a pinch.
Comment from Hotel Management
14 Jun 2024 by Management Team, Hotel Management
Hello Sarah,Thank you for staying with us and giving us feedback on how we can improve. We'll take appropriate action on your feedback to ensure we prevent this from happening again.
by A verified traveler
Posted 9 Jun 2024
Booked through Expedia & is much money for a room. I can’t control air conditioner. Called front office on a phone full of static. Sweating myself to sleep. Should have saved my money & slept in car where air conditioning works. Front office was no help. Wouldn’t answer ph 2nd time, couldn’t call 3rd time because room ph stopped working. Rooms look nice, but TV is only thing that works properly. Waste of money
Comment from Hotel Management
9 Jun 2024 by Management Team, Hotel Management
Hello Dawn, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Hardeeville - Savannah North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We have corrected the phone as well as re-iterating customer service standards with front office. We hope to impress you next time you stay with us and give us another chance.
by A verified traveler
Posted 28 May 2024
Our room was nice and clean, however, The pool - which the kids were more bummed about - was closed when we stayed. The breakfast had limited choices, but it's decent if you're not looking for a large meal.
Comment from Hotel Management
30 May 2024 by Management Team, Hotel Management
Hello Carrie,Thank you for staying with us and giving us feedback. Like you to know that pool is now open - you and family are welcome to enjoy it next time you stay with us.
by A verified traveler
Posted 28 May 2024
The lodge is ok ok. Seen few cockroaches in the room. The appliances are very old. The AC makes lot of noise which makes difficult to sleep. And the complimentary breakfast is almost same every day. The good thing is its close connectivity to the highway and is 30 mins away either to Hilton Island or to Savaanah
Comment from Hotel Management
30 May 2024 by Management Team, Hotel Management
Hello Krishna,Thank you for staying with us and giving us candid feedback. We apologize for not exceeding your expectations. We hope to better serve you next time you stay with us. Yes, our location is convenient as you pointed out to stay and visit nearby popular destinations.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
27 Jun 2024 by RP - Management Team, Hotel Management
Hello Lawrence, Thank you for staying with us and giving us feedback. It seems your stay wasn't perfect, please let us know what we could do to improve this experience next time you stay with us. Thank you again for choosing to stay with us and for providing your valuable feedback. We're looking forward to your next visit!
