Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The bed was way to firm it made both of our hips and backs hurt. The pillows smelled and needed were uncomfortable. The room smelled of cigarettes' and I found it under the bathroom sink next to the clean towels. This is supposed to be a smoke free hotel, which is why a rented the room. I wouldn't stay here again for the price that I paid.
Comment from Hotel Management
11 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Wendy, We are sorry our hotel did not meet your expectations during your stay with us. We sincerely hope that we will be able to host you again soon.
by A verified traveler from Holiday
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Ellie, Thank you very much for the highest score. We appreciate your time and business. We are hoping to host you again soon!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Tal,Thank you very much for taking the time to send us your review. We appreciate the highest score.Safe travels and we hope to be able to host you again soon!
by A verified traveler
Posted 3 Nov 2024
Excellent, clean, neat, friendly service and staff I highly recommend
Comment from Hotel Management
4 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Daniel,We appreciate your positive review and nice comments about our staff. We are very much looking forward to welcoming you again sometime soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Edgar, Thank you for your review. We are looking forward to host you again sometime really soon!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Michelle,Thank you for taking the time to fill out a review.We are looking forward to hosting you again!
by A verified traveler
Posted 27 Oct 2024
Not worth the money and would not return
Comment from Hotel Management
28 Oct 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear David. Thank you for taking the time to write us feedback. We apologize that your stay with us was bellow your expectations. We truly hope to be able to host you again.
by A verified traveler from Jamestown
Posted 27 Oct 2024
Loved that it was right on the Riverwalk!
Comment from Hotel Management
27 Oct 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Lora, we appreciate you taking the time to write us a review. Thank you for your positive feedback. We are looking forward to host you again sometime soon.
by A verified traveler
Posted 26 Oct 2024
They dont tell you about the parking charge up front and have service fees that they add on when you arrive and then give you a $25 coupon for it so you have to go to there resturaunt to use it. And multiple times I asked for shampoo and soap and both nights never got it
Comment from Hotel Management
28 Oct 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Dear Matthew, thank you for taking the time to fill out this survey. We are sorry for the inconveniences you had during your stay. You can find all the charges applied in our hotel on our website. We are looking forward to host you again soon.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Deborah Ferreira - Director of Rooms, Hotel Management
Thank you for your feedback. We appreciate your rating, and we are very much looking forward to having you staying with us again.
