Ratings based on 230 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Great location
Very good hotel
Comment from Hotel Management
5 Nov 2024 by Author, Hotel Management
Dear Ariel Harrouche,
Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.
Kind Regards
Rainbow Towers Hotel
by A verified traveler
Posted 29 Sep 2024
Very average Hotel
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Ariel Harrouche,
Thank you for taking the time to complete the survey about your stay at Rainbow Towers Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Rainbow Towers Hotel again soon! Kind regards, Rainbow Towers Hotel
by A verified traveler
Posted 27 Sep 2024
Friendly and very helpful
Comment from Hotel Management
15 Oct 2024 by Author, Hotel Management
Dear James Daniels, Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.
Regards
Rainbow Towers Hotel
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Very helpful staff, excellent service
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Zibusiso Dube,
Thank you for taking the time to complete the survey about your stay at Rainbow Towers Hotel. We always appreciate hearing feedback about the experience that we provide. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.
by A verified traveler
Posted 3 May 2024
The room was spacious and well made but could improve on cleanliness.
Electrical jar for making hot water was malfunctioning
Comment from Hotel Management
5 Jul 2024 by Author, Hotel Management
Dear Biggy Chenga,
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.
Kind regards
Rainbow Towers Hotel
by A verified traveler
Posted 24 Mar 2024
Excellent service
Comment from Hotel Management
26 Mar 2024 by samantha, Hotel Management
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Mar 2024
3 star
Comment from Hotel Management
18 Mar 2024 by samantha, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
18 Mar 2024 by samantha, Hotel Management
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.
by A verified traveler
Posted 20 Jan 2024 on Wotif
Air conditioning not working in the room.
Comment from Hotel Management
22 Jan 2024 by samantha, Hotel Management
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.
