Ratings based on 335 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Very clean, friendly staff and beautiful hotel.
by A verified traveler
Posted 22 Aug 2024
A spa service was included and we were told we could not get our services due to Dignataries being there. Our room had mold in the shower and I had to clean the room when we first got there.
by A verified traveler from Alpharetta
Posted 22 Aug 2024
Good service and excellent stuff
by A verified traveler
Posted 26 Jun 2024
For being the caliber of hotel it is, I was disappointed as there was no hot water in the shower then bathroom could have been cleaner, and the reception area staff were pleasant but somewhat aloof with their service.
I did thoroughly enjoy the restaurant within the hotel and the wait staff.
Comment from Hotel Management
8 Jul 2024 by Gillian, Hotel Management
Dear MARY,Thank you for taking the time to share your feedback with us. We appreciate your detailed comments regarding your recent stay. Your insights are crucial for us to improve and enhance our guest experience.We apologize for the issues you encountered with the hot water in the shower and the cleanliness of the bathroom. Please be assured that we are addressing these concerns with our housekeeping and maintenance colleagues to ensure they do not recur.We are glad to hear that you thoroughly enjoyed the restaurant and the service provided by our wait colleagues. Your compliments will be shared with them as recognition of their hard work and dedication.Regarding your feedback about the reception colleagues, we will review this with our team to ensure that all guests receive the warm and attentive service we strive for.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with an improved experience that reflects the high standards we aim to uphold.Warm regards
by A verified traveler from London
Posted 22 Jun 2024
Lovely staff
Comment from Hotel Management
8 Jul 2024 by Gillian, Hotel Management
Dear Nyaradzai,We are sincerely grateful for your glowing 5-star review! Your mention of our lovely colleagues brightens our day and reinforces our commitment to providing exceptional service.Thank you for choosing to stay with us. We eagerly await your next visit.Best regards
by A verified traveler
Great hotel
Posted 21 Jun 2024 on HotelsStaff were courtesy and friendly. Had dinner in the restaurant - the food was delicious and reasonably priced. The rooms were beautiful and clean with all amenities working.
Comment from Hotel Management
8 Jul 2024 by Gillian, Hotel Management
Dear GILLIAN,Thank you so much for your wonderful 5-star review! It means a lot to hear that you found our colleagues courteous and friendly, as well as the praises for our new restaurant, and appreciated the beautiful, clean rooms with everything working well.We can't wait to welcome you back for another great stay!Best regards
by A verified traveler from Cumming
Posted 17 Jun 2024
Comment from Hotel Management
6 Aug 2024 by Gillian, Hotel Management
Dear Hercanos,Thank you for choosing us! We look forward to hosting you again soon.Warm Regards,
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Gillian, Hotel Management
Dear Michael,Thank you so much for taking your time and reviewing our hotel. We look forward to hosting you again soon.Regards
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Gillian, Hotel Management
Dear Gordon,Thank you for choosing us and for taking your time to give us a 4-star review. We look forward to your next visit.Warm Regards,
by A verified traveler from Cumming
Posted 2 Jun 2024
The stuff is good
Comment from Hotel Management
14 Aug 2024 by Gillian, Hotel Management
Dear Hercanos,We appreciate your feedback and we hope to host you again soon.Best regards,
