Ratings based on 52 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 13 Aug 2024
The property is cool, everything else is ok except the swimming which had no water in it and there was no hot water
Comment from Hotel Management
14 Aug 2024 by hla, Hotel Management
Dear panashe, we are sorry for any inconvinienced caused, we faced a serious electricty problem becsuse our transformer was vandalised which made it imposible for us to maintain the pool. The pool needs constant electricity for it to function, . We glad a new transformer was restored. On hot water issue, we fixed the problem by instaling solar gysers which work when electricty goes. We dearly regret for any inconvinienced caused
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by hla, Hotel Management
Dear Pamela, we are very sorry for not meeting your standards as our transformer was stollen which caused alot of power problems even though the situation was resolved now to normal, will look into all our concerns you have raised and rectify them with urgency. we greatly appologise for any inconvinience caused and we thank you for your esteemed support
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Highlands lodges , Hotel Management
Thank you for staying with us hope to see you again
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by hla, Hotel Management
thanks for your support, hope to see you soon
by A verified traveler
Posted 15 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by hla, Hotel Management
Thanks for your support, hope to see you once again
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by hal, Hotel Management
Thanks for your support, hope to see you once again
by A verified traveler
Posted 5 Apr 2024 on Hotels
Comment from Hotel Management
7 Apr 2024 by hla, Hotel Management
Dear MarkThank you for your support and for being a very wonderful guest, hope to see you again in the near future
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by hls, Hotel Management
Dear Jane, we are very sorry from your review we did not reach your expectaions, it would have been nice to hear which areas did upset you so that we should work on them
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Highlands lodges and apartments , Hotel Management
Thank you for your support
