Ratings based on 254 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
Had to take off shoes.
by A verified traveler
Posted 30 Jun 2024 on Hotels
Hotel is nice. Convenient area to Hanyu station. Did not try the onsen this time due to time constraints.. Staff in friendly and respectful.
by A verified traveler
Posted 27 May 2024
This property is good for Japanease.
by A verified traveler
Posted 8 Apr 2024 on Hotels
by A verified traveler
Posted 8 Jul 2019
The facilities were not totally bad, but I did not want to get my shoes off at entrance (if we had to do that, we wanted the slipper there, not in our room.)
by A verified traveler
Posted 4 Jul 2019 on Hotels
by Tripat from Rochester, Kent, UK
Great Immersive Japanese Experience!
Posted 27 Jun 2016 on HotelsAbsolutely Brilliant, if you are willing to accept No Signs in English, and Staff severely limited in the English language! I loved it!
by A verified traveler
2 star ryokan/business hotel
Posted 30 May 2016 on HotelsThe customer service was great but I won't go back to this hotel... The wall paper was disgusting. It must be smoking room before. It was yellowish and dirty with nicotine stains. We also didn't like their mattress. It was very hard and not comfortable at all. It's time to renovate the hotel.
by Kwok Wai
Good onsen but poor room temperature
Posted 19 Oct 2015 on HotelsThe temperate set for the air-conditioning of the room was very high and made us uncomfortable. The onsen was good though, very convenient.
by Brian from North Wales
Kuki Area Japan
Posted 31 Mar 2015 on HotelsNeeded an overnight in the area. Hotel was very good. Mainly used by Japanese as it is a little out of the main tourist areas but if you need to be in or close to Kuki then this is good value.
