Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Dual General Manager, Hotel Management
Dear Diamonte, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Ryan KundeDual General Manager
by A verified traveler from Stamford
Posted 28 Dec 2024
Staff were very friendly and helpful.
Comment from Hotel Management
29 Dec 2024 by Dual General Manager, Hotel Management
Dear Sharon, Your kind comments and excellent rating are greatly appreciated by all of us here at Aloft Arundel Mills BWI Airport. It was delightful to know that the thoughtful and friendly service provided by our dedicated associates exceeded your expectations. We will surely share your kind words with them. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 28 Dec 2024
Nice
Comment from Hotel Management
28 Dec 2024 by Dual General Manager, Hotel Management
Dear Chris, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Aloft Arundel Mills BWI Airport, and we can't wait to welcome you back.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 27 Dec 2024
clean. easy fast booking
Comment from Hotel Management
28 Dec 2024 by Dual General Manager, Hotel Management
Dear Karis, We are delighted that you found the booking process seamless and appreciated our hotel's cleanliness. Our goal is to ensure that our guests have efficient and comfortable experiences during their stay. Your feedback is very important to us, and we look forward to welcoming you back to Aloft Arundel Mills BWI Airport for your next visit.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 27 Dec 2024
All of the above. Very convenient.
Comment from Hotel Management
28 Dec 2024 by Dual General Manager, Hotel Management
Dear Mike, Thank you for sharing your thoughts! We are glad that our location met your expectations and provided the convenience you were looking for. We aim to offer our guests an effortless and enjoyable stay, and it is wonderful to know we achieved that. Your feedback is greatly appreciated, and we hope to welcome you back for another memorable experience at Aloft Arundel Mills BWI Airport.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 27 Dec 2024
Friendly staff. Clean room. Great location.
Comment from Hotel Management
27 Dec 2024 by Dual General Manager, Hotel Management
Dear Pamela, Thank you for sharing your feedback about your experience at Aloft Arundel Mills BWI Airport. We are delighted to hear that our team’s warm hospitality, the comfort of the accommodations, and the convenient location contributed to your enjoyable stay. Providing a welcoming and memorable experience is always our priority, and your kind words inspire us to continue delivering exceptional service. We look forward to the pleasure of hosting you again in the future for another outstanding visit.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 24 Dec 2024
Thank you very much for the clean rooms and the professional staff!!! I hope you have nice day and keep the good working team. I really appreciate.
Comment from Hotel Management
24 Dec 2024 by Dual General Manager, Hotel Management
Dear Octavio, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards and delivering excellent hospitality, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Aloft Arundel Mills BWI Airport.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Dual General Manager, Hotel Management
Dear Selina, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 21 Dec 2024
Great customer service!
Comment from Hotel Management
21 Dec 2024 by Dual General Manager, Hotel Management
Dear Edward, Thank you for your excellent feedback. At Aloft Arundel Mills BWI Airport, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 19 Dec 2024
Thank you for the hard work on this property. Thank you for the clean bldg. And surrounding areas and my room. I really appreciate.
Comment from Hotel Management
20 Dec 2024 by Dual General Manager, Hotel Management
Dear Octavio, Thank you for your kind words and appreciation! We’re delighted to hear you enjoyed the cleanliness and care at Aloft Arundel Mills BWI Airport. It’s always rewarding to know our efforts made your stay more comfortable. We look forward to welcoming you again soon.Sincerely,Ryan KundeDual General Manager
