Westlake Tay Ho Hotel Reviews

Dear Mr Hoang HưngI hope this letter finds you in good health and high spirits. We, the leadership team at westlake hotel wish to extend our heartfelt apologies for the recent shortcomings you experienced during your stay with us. Your feedback is invaluable to us, and we want to assure you that we take your concerns very seriously.We understand that your stay did not meet the high standards of comfort, service, and hospitality that you rightly expect from our establishment. We deeply regret any inconvenience or discomfort you may have encountered during your time with us. We want you to know that we are committed to making immediate improvements based on your feedback.Our team has already started a comprehensive review of the issues you highlighted, and we are taking the necessary steps to address them promptly. We have reevaluated our processes, staff training, and facility maintenance to ensure that such issues do not recur in the future.As part of our commitment to continuous improvement, we would like to share with you some of the actions we are taking:Enhanced Staff Training: We will invest in additional training programs to further empower our staff with the skills and knowledge needed to provide exceptional service.Maintenance and Upkeep: Our maintenance team will conduct a thorough review of our facilities to address any issues and ensure that our premises are in top-notch condition.Guest Feedback Mechanism: We are enhancing our guest feedback system to capture your suggestions and concerns more effectively, so we can take immediate action when needed.Your satisfaction is our top priority, and we are committed to regaining your trust. We understand that actions speak louder than words, and we are determined to demonstrate our commitment to excellence on your next visit.In recognition of your recent experience, we would like to offer you on your next stay with us as a gesture of goodwill. Our team will be in touch to assist you with the details.I hope this letter finds you in good health and high spirits. We, the leadership team at westlake homestay wish to extend our heartfelt apologies for the recent shortcomings you experienced during your stay with us. Your feedback is invaluable to us, and we want to assure you that we take your concerns very seriously.We understand that your stay did not meet the high standards of comfort, service, and hospitality that you rightly expect from our establishment. We deeply regret any inconvenience or discomfort you may have encountered during your time with us. We want you to know that we are committed to making immediate improvements based on your feedback.Our team has already started a comprehensive review of the issues you highlighted, and we are taking the necessary steps to address them promptly. We have reevaluated our processes, staff training, and facility maintenance to ensure that such issues do not recur in the future.As part of our commitment to continuous improvem

Thank you for your kind words. Hope to see you again some other time.

Thank you for your kind words. Hope to see you again some other time.

Thank you for giving us the opportunity to host you

thanks you for you review

Thank you for being our valued customer. We are grateful for the pleasure of serving you. We look forward to seeing you again. Have a great day.

Thanks RichardThank you so muchSee you soon.

Dear Mr Antonio Tomaswe so sorry because we cant service you not good. And firstly we will talk about the limosine car we have been book for you a limosine from hanoi to ha long two way and you missed limosine way from halong to hanoi so you have been book another limosine not limosine we book for you and when you call to me because you have a trouble about price in that different limosine i am just retranslate and explain and you said to me im understood im not automatically agreed with driver. Secondly about airport shuttle we have been send a email to you about price this service and you accepted 400.000. and about a taxi you book for yourself and paid 229 000 it is not airport shuttle service it is normal shuttle Finally we dont have free laundry service after all thing we help you when you came to hanoi halong and you have a trouble we also help you book airplane another service and not collect money from you so now you talk about we like that we so sad.thank you using my servicesincerelywestlake hotel team

Thank you so much for the wonderful rating. We hope to host you again soon. Have a nice day ahead :) Regards, Elena!

Thanks Dean ! Thank you so much for the wonderful rating. We hope to host you again soon. Have a nice day ahead :) Regards, Phuong!