Ratings based on 413 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
The room was dated, old and dirty, old NASTY air contioner,chairs were old musty and tv was old only had scrabbled vietnamese channels......what tipped it over the top is when i found a pubic hair on my pillow, when i went downstairs to see if i could get another room,the guy didnt seem to make a big deal about it, i went downstairs next morning and told girl i was checking out, i showedher pictures a d she shugged her shoulders, i left for a better hotel.
I hope i can get a refund for the 4 nights i didnt stay
HORRIBLE place
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dea Erika First and foremost, I sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. We are deeply sorry that the condition of your room did not meet your expectations and caused you such inconvenience. We have undertaken a thorough renovation of our rooms, ensuring they are clean, modern, and comfortable for our guests. The air conditioners have been serviced or replaced, the furniture has been updated, and we have improved the variety and quality of our TV channels.Additionally, we have addressed the unprofessional behavior of our staff. In some cases, we have made staffing changes to better align with our commitment to excellent service.Once again, we deeply apologize for the inconvenience you faced and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience.Sincerely,Anna Hotel Manager
by A verified traveler
Posted 22 Mar 2024
Hard to locate. Property has two names. Seem to be attempting to upgrade but a work in progress.
Breakfast was a 3 or 4 minute walk away and was poor at best.
Comment from Hotel Management
21 May 2024 by Anna Duong - Manager , Hotel Management
Dear Kenneth We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that the location being in the midst of the Old Quarter might pose some difficulty in finding. We suggest using Google Maps for easier navigation, as our hotel is located next to the Big Church.Please note that our hotel is currently undergoing a change in ownership, hence the name might have changed by the time you arrived. We completed to finalize this transition and improve our guests' experience.Regarding breakfast, we apologize for falling short of your expectations. Due to our cook sick and quit his job on the day, we had to redirect you to another restaurant within our network to best accommodate you.We truly appreciate your patience and understanding, and we are committed to doing our utmost to improve and provide the best service to all our guests. We look forward to serving you again and give you a compensation in next time Best regards,Anna Duong Manager
by A verified traveler
Posted 15 Feb 2024
Good hotel and great service
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear [Customer's Name],Thank you very much for your wonderful review of our hotel! We are delighted to hear that you had such a great experience with us and that you appreciated our services.We look forward to welcoming you back to our hotel again soon. If you have any requests or feedback, please do not hesitate to let us know. We are always ready to listen and serve you to the best of our ability.Wishing you a wonderful day and looking forward to seeing you again at our hotel!Warm regards,Hotel Manager
by A verified traveler
Posted 18 Jan 2024 on Hotels
I really loved it.
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Thanks for your great Review !Hope to see you next time
by A verified traveler
Posted 16 Jan 2024 on Hotels
Nice little hotel and convenient location. We had a miscommunication with our taxi pick up but the hotel made up for it with a upgrade to a bigger room.
The receptionist was friendly and always willing to help.
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear Nisal Thank you very much for your wonderful review of our hotel! We are delighted to hear that you had such a great experience with us and that you appreciated our services.Wishing you a wonderful day and looking forward to seeing you again at our hotel!Warm regards,Hotel Manager
by A verified traveler
A poorly managed dirty & below standard hotel
Posted 4 Jan 2024 on HotelsWe booked 3 nights online through Hotels.com at Hanoi Vision Boutique Hotel. When we arrived at the hotel to check in on December 25, 2023 the receptionist told us that they are shifting us to another hotel named Vision Premier Hotel and walked us for about 15 minutes with all the luggages and our children to that hotel.
They put us to room 801 at the 8th floor but the elevator runs until 6th floor. This is a very old, dirty and dilapidated hotel and the total service is below standard and nothing similar or closer to the advertised hotel and the pictures at Hotels.com
The room had sewer smell and it felt like we were sleeping in a toilet. We complained and the owner’s daughter came in and sent a technician to fix the issue but they couldn’t solve the problem. Then they moved us to a smaller room with one double bed and one single bed for the four of us. Although we paid for two double beds.
The breakfast is very basic and sub-standard. We saw a spider in the breakfast area and the door of the breakfast area faces a busy street, a hospital and mostly they kept it open which allowed dusts to enter in. The utensils were also not fully cleaned.
Only good thing about the hotel is the location ( located in the Haon Kiem Area) and the friendly-helpful staff.
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear our value guest We deeply apologize for the disappointing experience at Hanoi Vision Boutique Hotel. We understand your concerns regarding the room transfer, quality, and breakfast issues. Rest assured, we are taking steps to address these issues promptly. We've conducted maintenance to eliminate any unpleasant odors in the rooms and have relocated you to a more suitable accommodation. Additionally, improvements have been made to enhance the breakfast experience. Your feedback is invaluable, and we're committed to ensuring a better stay should you choose to return."
by A verified traveler
Posted 20 Dec 2023 on Orbitz
The location is exellent.
by A verified traveler from Jonesboro
Posted 18 Dec 2023
No NO NOOOOO!!!
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear Gulraj Thank you for reaching out and sharing your perspective with us. Firstly, we sincerely apologize for any dissatisfaction you may have experienced regarding our refund policy.We understand that there are unforeseen circumstances that may prevent guests from arriving and staying at the hotel as planned. However, our policy clearly states that refunds are only applicable when guests provide advance notice within a specified timeframe prior to the arrival date.Providing advance notice not only allows us to rearrange the hotel's schedule but also enables us to deliver the best possible service to all our guests. This is essential for maintaining the quality of our services and amenities.We hope for your understanding regarding our policy, and we look forward to the opportunity to serve you in the future.Best regards,Hotel Manager
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear RyanThank you for reaching out and sharing your perspective with us. Firstly, we sincerely apologize for any dissatisfaction you may have experienced regarding our refund policy.We understand that there are unforeseen circumstances that may prevent guests from arriving and staying at the hotel as planned. However, our policy clearly states that refunds are only applicable when guests provide advance notice within a specified timeframe prior to the arrival date.Providing advance notice not only allows us to rearrange the hotel's schedule but also enables us to deliver the best possible service to all our guests. This is essential for maintaining the quality of our services and amenities.We hope for your understanding regarding our policy, and we look forward to the opportunity to serve you in the future.Best regards,Hotel Manager
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
21 May 2024 by Anna - Hotel Manager , Hotel Management
Dear Gina Thank you very much for your wonderful review of our hotel! We are delighted to hear that you had such a great experience with us and that you appreciated our services.Wishing you a wonderful day and looking forward to seeing you again at our hotel!Warm regards,Hotel Manager
