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Victor Metropolis Hotel & Rooftop Bar

5.0 star property
Luxury Hanoi hotel connected to the convention center, steps from Hoan Kiem Lake Weekend Walking Street

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Victor Metropolis Hotel & Rooftop Bar

Serves lunch, dinner, and happy hour
Exterior
Hot stone massages, deep-tissue massages, Swedish massages
Premium bedding, minibar, blackout drapes, soundproofing
Serves lunch, dinner, and happy hour
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Gym

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Double Room, City View

Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Premium bedding, minibar, blackout drapes, soundproofing

Classic Double Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium bedding, minibar, blackout drapes, soundproofing

Premium Double or Twin Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Premium bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Victor suite room with Balcony

Premium bedding, minibar, blackout drapes, soundproofing

Victor suite room with Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Premium bedding, minibar, blackout drapes, soundproofing

Honeymoon Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout drapes, soundproofing

Family Room, Connecting Rooms, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout drapes, soundproofing

King Double or Twin room with city view

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

Breakfast included
Spa
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (861)
L’HÔTEL du LAC Hanoi
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About the neighborhood

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old Town Night Market - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • St. Joseph's Cathedral of Hanoi - 6 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Victor Metropolis Hotel & Rooftop Bar

Luxury family-friendly hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and Hoan Kiem Lake Weekend Walking Street, Victor Metropolis Hotel & Rooftop Bar provides a free breakfast buffet, a free manager's reception, and concerts and live shows. Treat yourself to a Swedish massage, a manicure/pedicure, or a facial at Victor Luxe Spa, the onsite spa. The on-site Vietnamese cuisine restaurant, Victor Rooftop Bar, offers lunch, dinner, and happy hour. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
Additional perks include:
  • Limo/town car service, a music library, and smoke-free premises
  • A 24-hour front desk, a porter/bellhop, and free newspapers
  • Concierge services, a TV in the lobby, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 99 rooms feature comforts such as 24-hour room service and fireplaces, in addition to perks like premium bedding and pillow menus.
Extra amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with designer toiletries and hair dryers
  • 32-inch plasma TVs with premium channels
  • Wardrobes/closets, eco-friendly cleaning products, and free tea bags/instant coffee

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor restaurant & bar
  • Victor Rooftop Bar

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 799000.0 per day
Cribs (infant beds) are available for VND 799000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1777777

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
Property Registration Number 58585858

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Victor Metropolis Hotel & Rooftop Bar Hotel
Victor Metropolis Hotel & Rooftop Bar Hanoi
Victor Metropolis Hotel & Rooftop Bar Hotel Hanoi

Frequently asked questions

Is Victor Metropolis Hotel & Rooftop Bar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Victor Metropolis Hotel & Rooftop Bar ?

This property doesn't offer parking.

What time is check-in at Victor Metropolis Hotel & Rooftop Bar ?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Victor Metropolis Hotel & Rooftop Bar ?

Check-out is at noon.

Does Victor Metropolis Hotel & Rooftop Bar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 4500000 per vehicle applies.

Where is Victor Metropolis Hotel & Rooftop Bar located?

This family-friendly Hanoi hotel is located near the airport, just steps from Hoan Kiem Lake Weekend Walking Street and Hanoi Old Town Night Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 5 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 17 minutes.

Victor Metropolis Hotel & Rooftop Bar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 493 out of 570 reviews" "
Rating 8 - Good. 17 out of 570 reviews" "
Rating 6 - Okay. 25 out of 570 reviews" "
Rating 4 - Poor. 10 out of 570 reviews" "
Rating 2 - Terrible. 25 out of 570 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ahmed, Orpington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the middle of old town with easy access to everything! But this comes with a price as it becomes very noisy from the lively area around the hotel . My room had street view on the front and I would prefer the less attractive at the back The staff were exceptionally helpful and friendly and I just can’t thank them enough for making my holiday The buffet breakfast was more than enough with plenty of varieties and fried eggs as requested
Stayed 7 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the middle of the old city. We had a very small room, which was my fault as I should have checked before booking. This was a challenge with several bags each on a 3 month travel programme! Staff very friendly.
Stayed 4 nights in Nov 2024

6/10 Okay

Hef, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was covered with fruit flies and stale
Stayed 3 nights in Nov 2024

6/10 Okay

Rodney

Liked: Cleanliness, staff & service
Adequate
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
I liked my stay overall. The staff was always nice and helpful. The bath tub is tiny for me (6 ft tall). Also the shower controls don't work well. Water barely comes out the shower. The faucet part doesn't aim into the tub. Also the drain didn't work properly. I felt the bathroom could be cleaner as well. I didnt use the restaurant, spa or roof bar.
Stayed 4 nights in Nov 2024

8/10 Good

GUILLERMO, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are too small. Shower acces is very difficult. Breakfast is good
Stayed 1 night in Nov 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful, completely not what the photos suggested, massively misleading and absolute rip off. There was no gym even though it was advertised. We heard other people complaining as well as us. I feel sorry for the staff who have to listen to people’s complaints. The management is poor and they should be more considerate to their staff
Stayed 2 nights in Nov 2024

8/10 Good

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom- great! Room very clean. Amazing location. Breakfast very good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Don Murry, Pittsburgh

Stayed 5 nights in Sep 2024

2/10 Terrible

Shawn

Disliked: Amenities
I was booked for 5 nights based solely on the pics of a pretty nice looking gym facility. When I arrived I asked what floor the gym was on, which confused the staff because there is in fact NO GYM. Expedia tried to get the hotel to issue a refund based on their fraudulent listing, however the manager denied the request. Expedia took steps to make me whole, but it was a process that took far too long and went through several departments. Bottom line, as long as you aren’t worried about the gym the place is fine. I just hate being misled and then treated poorly for calling it out.
Stayed 5 nights in Oct 2024

2/10 Terrible

hiep

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
bẩn thỉu, quản lý kém.

8/10 Good

Lisa

Stayed 1 night in Sep 2024

6/10 Okay

cyndi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has no gym at all Pricey laundry service Nothing like described or pictured on line False advertisement Staff was helpful and friendly Convenient location Hotel itself need. A lot of updating This hotel in 3 stars category not 5
Stayed 3 nights in Oct 2024

10/10 Excellent

Hiarin

Liked: Cleanliness, staff & service, property conditions & facilities
It's very near to the city center. The staff are nice. Our room is surprisingly more spacious than expected. We love it and decided to extend our stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Khaled

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is over rated and I found it within the average, small rooms, no lobby, little restaurant, no parking area and no swimming pool. Also, I send messages to the hotel but no one is responding back till I checked out
Stayed 2 nights in Oct 2024

8/10 Good

Naveena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel in the Old Quarter within close proximity to tailors-shoe shops/ counterfeit merchandise shopping/ restaurants/ spas etc. Great staff who were super helpful. Arranged taxi pick up from Airport ( USD 18-20). They stored our bags for which we were wry grateful for. Especially if you are staying here check out King Roti for some amazing flavour filled buns!
Stayed 1 night in Oct 2024

10/10 Excellent

Naveena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in the Old Quarter of Hanoi. Very helpful staff especially Ruby at the front desk. Reasonable breakfast option. Room was comfortable though the 2 double beds were off different comfort levels
Stayed 1 night in Oct 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Minutes walk to coffee places, restaurants and shopping. Hotel is facing the main road but the room was quiet allowing for a good night's rest. Bathroom however needs improvement especially no shower curtain so the bathroom gets totally wet each time someone takes a shower. Staff were very helpful with enquires and all were quite fluent in English.
Stayed 1 night in Sep 2024

10/10 Excellent

Clifford, Malvern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Very helpful staff!!!
Stayed 1 night in Sep 2024

2/10 Terrible

Beatrice, Lauderhill

Traveled with group
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, hotel was run down
Stayed 7 nights in Sep 2024

10/10 Excellent

PUAY GEE

Stayed 3 nights in Aug 2024