Ratings based on 461 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Amanda, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A verified traveler
Posted 27 Nov 2024
This hotel has everything that a five star hotel has. The breakfast is amazing. Very peaceful sleep without any noise. A bit far from the old town where everything is but we can catch grab to go anywhere so cheap. Staff are friendly and attentive.
We would definitely stay here again
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Dear Trinh, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A verified traveler
Posted 24 Oct 2024
Amenities are ancient, one of the towels had stains on it. Room was upkeep after one night.
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Mrs. Chinwe,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Maxime,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
by A verified traveler
Posted 28 Aug 2024
Good breakfast
Pool is a little small
Comment from Hotel Management
28 Aug 2024 by Hotel Management, Hotel Management
Dear Mr. Don,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A verified traveler
Posted 11 Aug 2024
Elevator is slow!
Comment from Hotel Management
14 Aug 2024 by Hotel Management, Hotel Management
Dear Mr. Chien Kuo,Thank you for choosing SUPER HOTEL Candle for your stay. We understand that sometimes the experience can feel a bit complex, and we appreciate your understanding and patience. Your feedback is valuable, and we continuously strive to make our guests’ stays as pleasant as possible. We look forward to welcoming you and your family back in the future
by A verified traveler
Posted 6 Aug 2024
The room was much larger than expected. It was actually more like an apartment than a hotel room and I liked that because it was comfortable. The place was clean the staff very friendly and helpful.
The one thing I would say is when I asked for more water I was old they only supply X number of waters per day. This is fine of course but since water is a basic commodity I would say sending two more bottles would not break the bank but make the customers feel comfortable.
That said, I would return because everything was excellent.
Comment from Hotel Management
7 Aug 2024 by Hotel Management, Hotel Management
Dear Karen,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
by A verified traveler
ロッテマートやビンコムセンターまでタクシーですぐです。
Posted 19 Jul 2024 on Hotelsホテルスタッフの気遣い、サービスはとても良く、とても快適に過ごせました。（日本語がわかる方もいました）
部屋をアップグレードしていただいた事は有難かったですが、バスタブ内でのシャワーがどう工夫しても洗面所が水浸しになる構造でそこだけ厳しかったです。
お湯の温度も安定せず、熱いお湯は時々しか出ませんでした。
それ以外は問題なく、また利用したくなるホテルでした。
Comment from Hotel Management
20 Jul 2024 by Hotel Management, Hotel Management
Dear Valued Guest,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
by A verified traveler
Posted 12 Jul 2024
A suite we booked was very spacious and well appointed. The hotel staff was extremely pleasant and accommodating for out of country tourists. The breakfast was well done and convenient to start off each day. The spa was amazing and I think we got four massages while we were there. I highly recommend it.
Comment from Hotel Management
13 Jul 2024 by Hotel Management, Hotel Management
Dear Mr. Douglas and Family,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
