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Splendid Star Suite

4.5 star property
Art Deco hotel with spa services and a 24-hour front desk

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Photo gallery for Splendid Star Suite

Room amenity
Lobby
Minibar, in-room safe, individually decorated, individually furnished
Lobby
Sports facility

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double or 2 Twin Beds

Minibar, in-room safe, individually decorated, individually furnished

Standard Room, 1 Double or 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Suite Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double or 2 Twin Beds

Room amenity

Deluxe Room, 1 Double or 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, 2 Double Beds

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 40 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
28 AU TRIEU ST, HOAN KIEM DIST, Hanoi, Hanoi Province, 100000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hoa Lo Prison Museum - 5 min walk - 0.5 km
  • Hang Gai Street - 7 min walk - 0.6 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 44 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Bánh Mỳ Mama - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬1 min walk
  • ‪Phở Ấu Triệu - ‬1 min walk
  • ‪Quán Gốc Đa - ‬1 min walk

About this property

Splendid Star Suite

Luxury hotel near St. Joseph's Cathedral of Hanoi
Located close to Red Moon Gallery and Ly Trieu Quoc Su Pagoda, Splendid Star Suite provides dry cleaning/laundry services, a bar, and a business center. Treat yourself to spa services, such as a body wrap, a facial, or a Thai massage. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), a computer station, and a 24-hour front desk
  • Luggage storage, concierge services, and smoke-free premises
  • A porter/bellhop, tour/ticket assistance, and a front-desk safe
Room features
All guestrooms are individually furnished, and have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Thai massages

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 342000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Rollaway bed fee: VND 342000 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Splendid Star
Splendid Star Hotel
Splendid Star Suite
Splendid Star Suite Hanoi
Splendid Star Suite Hotel
Splendid Star Suite Hotel Hanoi
Suite Star Hotel
Splendid Star Suite Hotel
Splendid Star Suite Hanoi
Splendid Star Suite Hotel Hanoi

Frequently asked questions

Is Splendid Star Suite pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Splendid Star Suite?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Splendid Star Suite?

Check-out is at noon.

Does Splendid Star Suite provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is Splendid Star Suite located?

Located in Old Quarter, this luxury hotel is steps from Red Moon Gallery, Ly Trieu Quoc Su Pagoda, and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hang Gai Street are also within 10 minutes. Hanoi Railway Station is 15 minutes by foot and Hanoi Long Bien Station is 20 minutes.

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Splendid Star Suite Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 732 reviews
Rating 8 - Good. 128 out of 732 reviews
Rating 6 - Okay. 47 out of 732 reviews
Rating 4 - Poor. 28 out of 732 reviews
Rating 2 - Terrible. 22 out of 732 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

3.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Alain, Montreal

Disliked: Staff & service, property conditions & facilities

Des fraudeurs!

La réception nous ont informé que l'hôtel avait fait faillite et que nous devions repayer une 2ième fois. Établissement avec plusieurs noms au sein du même hôtel.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2018

2/10 Terrible

J, Hanoi

Disliked: Staff & service, property conditions & facilities
We werden via een ander hotel in dit hotel geplaatst waar we vervolgens extra moesten betalen voor de kamer. Dit wouden we niet en werden daarom weer over geplaatst naar een andere kamer. Het personeel kon niet goed Engels en waren totaal niet vriendelijk. De kamers waren prima maar wel redelijk oud en een beetje vies.
Stayed 2 nights in Nov 2018

10/10 Excellent

Vithjaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Chambre au 4 ieme étage pas d’ascenseur. Peinture ecaillée sur le mur de la chambre. L’eau de la climatisation coule sur le plancher. Réel besoin de rénovation. Ne pas se fier à la photo.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Splendid star suite is close for renovation. So I had aroom in other hotel neighbord who need big renovation
Stayed 1 night in Nov 2018

10/10 Excellent

S, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バルコニーからは道を挟んで隣が大教会がバッチリ
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
Stayed 3 nights in Oct 2018

8/10 Good

JIHYE

Liked: Staff & service
처음엔 새벽에 도착해서 좁아보이고 깨끗해보이지 않는 모습에 실망을 했었는데...다음날 베트남을 돌아다녀보니 이 호텔이 깨끗하고 좋은 호텔인게 확인되더라구요 그리고 무엇보다 성요셉성당 바로옆이여서 찾기편하고 주변 볼거리도 많았어요. 한국과는 문화적으로도 많이 다르기 때문에 한국의 호텔로 생각하고 가면 실망할수도 있어요 그리고 스플랜디드 호텔이 몇개가 붙어있는데 제가 지냈던 스플랜디드 스타 스위트 호텔에는 엘레베이터가 없어서 오르락내리락 무지 힘들었답니다. 어르신들과 같이 가는 여행에서는 비추예요 가장 기억에 남는건 4인실에 5인 금액으로 결제하고 간거라서 간이침대 추가를 했는데 더불침대 매트리스를 직접 6층까지 가지고 올라오셨더라구요 매트리스가 너무커서 객실에 맞지는 않았지만 들고 오신 성의를 생각해서 몇일 사용했어요 그덕에 비좁게 쓰긴했구요 낮에 근무하시는 직원분들과 밤에 근무하시는 직원분들 다 젊고 엄청 친절하셨어요 언어가 잘 안되서 번역기와 바디랭귀지에 많이 의지를 했는데 이해해주시고 대응해주시더라구요 어쨋든 4일간 호텔에 투숙하며 불편한점은 엘레베이터부분이고 그외는 조식도 좋았고 만족했습니다.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2018

6/10 Okay

LT, London

Liked: Cleanliness, staff & service, room comfort
Not sure how to rate this hotel properly. The hotel really needs work to bring it back to its former glory. Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean. 2 things that may score against it 1. There are no lifts 2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disappointed

The room Was with ant, moss on the wall and not clean at all. In the fifth floor without elevator.
Stayed 1 night in Sep 2018

4/10 Poor

Elisa, Ho Chi Minh

Disliked: Cleanliness, property conditions & facilities, room comfort

gần trung tâm hà nội - khu Phố cổ

tầng 6 không được lót thảm hành lang, khách sạn cũ, trang trí trong phòng cũ
Stayed 1 night in Aug 2018

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Well located hotel, good service but basic rooms

We booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
Stayed 1 night in Aug 2018

6/10 Okay

mathieu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Très moyen

Le personnel est vraiment adorable, l’emplacement idéal mais l’hotel Est sale, fenêtre cassée, vraiment pas terrible
Stayed 3 nights in Aug 2018

2/10 Terrible

Eagle, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort

No Elevator

Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

近還劍湖

近還劍湖，附近多旅行社和小食店，酒店位置方便易搵。房間很大，在教堂對面，三五不時會響起鐘聲，樓下的交通人聲都會傳到房內。
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

하노이 최악의 호텔

이용후기를 처음 쓸 정도로 하노이 최악의 호텔입니다. 위치와 저렴한 가격보고 예약하였으나, 오후 7시 쯤 체크아웃 시 방이 없으니 호안키엠 맥주거리보다도 한참 위쪽인 splendid로 가라고 하였어요. 예약을 받지 말았어야 하는 거 아닌가 하는 생각이었지만, 참았습니다. 택시 불러준다고 하길래, 10분 이상 기다려도 안와서 취소 가능하냐고 물어보니, 취소안된다고 해서 슬슬 열받았습니다. 그럼 알았으니, 택시불러달라고 하고, 택시 탔는데 제 돈주고 직접 타야 한다네요. 두 번 참고, 탔습니다. 택시 기사가 어디가냐고 묻길래 황당했습니다. 예약 후 지급까지 했는데, 방이 없으니 택시 타고 다른 호텔로 가라고 해놓고, 택시 기사가 저한테 위치를 묻더군요. 그래서 택시 타고 호텔로 다시 돌아가니, 직원이 나오길래, 위치를 기사에게 설명해주겠거니.. 했는데, 저보고 호텔직원이 어디가냐고 묻더라고요. 이게 말이나 됩니까? 그래서 당신이 방 없다고 다른 호텔로 안내해주겠다고 해놓고, 이게 뭐하는 거냐고 해서야 그제서야 호텔 위치를 설명해주더군요. 정말 아무리 싼값이지만 답답했습니다. 방을 가니, 제공되는 과자와 과일 주위에 개미가 많더군요. 침대에 누웠는데 이불 밑에도 개미가 있었구요. 샤워하고 빨리 잠이나 자야겠다 했는데, 방에 수건이 없어서, 젖은 채로 반바지 입고 1층까지 내려가서 수건달라고 했습니다. 일주일 전 일인데 분노가 아직도 치미네요.
Stayed 1 night in Jul 2018

8/10 Good

Danni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

YoungJun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It' good place to trip Hanoi except insufficient air conditioner.
Stayed 2 nights in Jul 2018

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but an Excellent hotel
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday in Hanoi

Hotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one. Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church. Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though. It’s a 5 story walk up hotel with no elevator so be prepared ! Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market. Guests from Malaysia.
Stayed 3 nights in Jun 2018

10/10 Excellent

Hyesuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 편안한 친절한 호텔

가성비 갑 위치최고. 친절한 직원
Stayed 2 nights in Jun 2018

2/10 Terrible

성욱

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

사우나를 즐기고 싶으시다면 추천드립니다.

2018년 5월 21일 당시 하노이 온도 34도로 조금만 걸어도 땀이줄줄 흐르는 날씨에 4인실 넓은 방에 에어콘은 쥐똥만한 크기의 벽걸이 하나로 온도를 유지하며 이마저도 가스가 없었는지 선풍기보다 못한 성능을 보여줬습니다. 여행중 귀국 비행기 시간이 약간남아서 임시로 잡은 호텔이라 6시간 정도 머물렀지만 제가 베트남에서 이용한 호텔중 가장 기억에 남을 만큼 최악이었습니다. 심지어 엘리베이터 없이 5층을 걸어 올라야 했으니 그날의 짜증이 지금 이 글을 쓰는 순간에도 몰려옵니다.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions. Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude. Upsides: Perfect location for exploring old town; decent accommodations. I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
Stayed 1 night in May 2018