Ratings based on 562 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Fantastic location, even more fantastic staff, delicious breakfast, best coffee, would love to come back again soon.
by A verified traveler
Posted 28 Dec 2024
by A verified traveler from Los Angeles
Posted 20 Dec 2024
by A verified traveler
Posted 18 Dec 2024
An amazing property to stay in, nice and clean. Great breakfast options and above all, the friendliest staff in the world - a true gem ❤️
by A verified traveler
Posted 16 Dec 2024
Overall great experience for the convenience of its location. It's a short stroll away from Hoan Kiem lake which is in the Old Quarter which offers a variety of local food and shopping options. One issue is the entrance of the property whereby you'll need to have your luggage carried up a short staircase to reach the front door. Without the help of staff, it'd be difficult to carry your luggage up if you don't travel light. The room i stayed was a tard small but had been warned by the receiption staff due to its location in the prime area, the room sizes are small. Other than that the hotel is known for great customer service and I will give credit to their effort in differentiating themselves from other local providers where the customer service department could be improved.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 12 Dec 2024
Very near Hoang Kiem’s lake (2-3 minutes walk). Perfect location in the old town
by A verified traveler
Posted 12 Dec 2024
Wonderful service. Helped with everything we needed. Highly recommend
by A verified traveler
Posted 9 Dec 2024
Great place to stay!
