Ratings based on 69 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024 on Wotif
The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street.
Multitude of food and attraction on the doorstep.
The rooftop pool and bar a great oasis after a busy day on the streets.
Staff went out of their way to help wherever they could.
by A verified traveler
Posted 19 Mar 2024 on Hotels
Nothing to complain about except Wifi speed
Great location , great staff
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Posted 17 Dec 2023
We liked the area of the San Palace Hotel as it was very convenient to shops and restaurants. We also like to walk everywhere and it was very central to many of the sites we wanted to see. The staff was fantastic and very helpful and friendly. They were one of the highlights. Our room was very spacious and comfortable. A nice breakfast was served in the mornings with eggs made to order. Rides to and from the airport were arranged by the staff on our behalf and worked out very well. I would recommend staying here while visiting Hanoi.
by A verified traveler
Posted 14 Dec 2023
Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
by A verified traveler from Sheffield
Posted 8 Nov 2023
Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.
by A verified traveler
Posted 2 Nov 2023
Great location. Wonderful staff
by A verified traveler
Posted 20 Oct 2023
Tracy and Tom were very friendly and extremely helpful! The hotel is right in the heart of the old quarter, so it is very convenient to most tourist sites.
by A verified traveler
Very comfortable stay
Posted 8 Jul 2023 on HotelsRoom was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!
by A verified traveler
Posted 9 Jun 2023
Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.
