Ratings based on 58 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Splendid Hotel Team, Hotel Management
Thank you so much for your feedback.We truly appreciated it.
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
30 Jul 2023 by Splendid Hotel Team, Hotel Management
Thank you for your feedback.We are truly sorry if there is any inconveniences.
by A verified traveler
Posted 23 Mar 2023 on Travelocity
The room is big and has a lot space to walk around. The room was very nice and clean. There was a balcony and cross street is St. Joseph's Cathedral, and it's very beautiful Church. We lived in down town Hanoi. It is very convenient. There were a lot of restaurant and coffee shop.
Comment from Hotel Management
30 Mar 2023 by Splendid Hotel, Hotel Management
Thank you so much for your feedback.We truly appreciated it.
by A verified traveler
Posted 28 Feb 2023
I used this hotel for 4 hours stay. It was very easy to arrange the time. I could leave my luggage and walk around before check in time as well. If you need some rest or take a shower before getting on a sleepover train, I would definitely recommend.
Comment from Hotel Management
1 Mar 2023 by Splendid Hotel, Hotel Management
Thank you so much for your feedback.We appreciated it.
by A verified traveler
Comfortable stay in the Old Quarter
Posted 12 Feb 2023 on HotelsGreat staff and service.
Comment from Hotel Management
18 Feb 2023 by Splendid Hotel, Hotel Management
Thank you so much for your feedback.We truly appreciated it.
by A verified traveler
Posted 9 Sep 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by Splendid Hotel, Hotel Management
Dear Akira,Thank you so much for your feedback.And sorry for any inconveniences you had met while you are staying with us.We will learn from this to serve you with better service next time.Thank you
by A verified traveler
Posted 28 Dec 2019
The location is very good, easily accessible with many restaurants and convenient stores nearby.
Comment from Hotel Management
19 Jan 2020 by Luu Dong - Customers Services Team, Hotel Management
Thank you so much for your beautiful feeback.We are always waiting to welcome you. Best wish to you !
by A verified traveler
Posted 4 Oct 2019
We received a very good service from the hotel crew from the moment we first arrived till we checked out. They were very attentive and helpful. Especially Lisa, in the reception, which was very patient, intelligent and had a very good English so she could and help us connect some very good activities in the area.
Comment from Hotel Management
7 Oct 2019 by Hotel Management, Hotel Management
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3
by A verified traveler
Posted 14 Aug 2019 on Hotels
Comment from Hotel Management
17 Aug 2019 by Hotel Management, Hotel Management
Thank you so much. We appreciated your feedback.
by A verified traveler
Posted 10 Aug 2019 on Orbitz
It’s located in Hoan Kiem so everything is small. The room come with two double beds, which is perfect for two adults and two kids. However, they will charge you for the fourth kid. Kids under 18 have to stay with parents do not apply here. Free breakfast was serve in a tiny space in the reception area, I didn’t eat it so don’t even know the food but just the service area and the food display wasn’t appetizer at all. Bathroom was also tiny and not too clean also. The only good thing was the two beds and the sleeping area, clean and roomy, just like the picture I saw online. I won’t come back here though. But I think most of the hotels nearby are the same since it’s in this area and the price was pretty cheap. We only stay one night so I didn’t care.
Comment from Hotel Management
19 Aug 2019 by Hotel Management, Hotel Management
Thank you so much. We appreciated your feedback.
