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Oriental Suites Hotel & Spa

4.0 star property
Art Deco Hanoi hotel in Old Quarter with a full-service spa

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Oriental Suites Hotel & Spa

Terrace/patio
Point of interest
Premium bedding, pillowtop beds, minibar, in-room safe
Daily cooked-to-order breakfast (USD 10 per person)
Reception
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Spa
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite, City View

City view

Junior Suite, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, Courtyard View

Terrace/patio

Royal Suite, Courtyard View

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suites, big balcony

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

City view

Junior Room, Balcony

Highlights

Balcony or patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Ceiling fan
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillowtop bed
Ceiling fan
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Ceiling fan
  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Ceiling fan
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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The price is P2,849
P3,231 total
includes taxes & fees
Nov 6 - Nov 7
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About the neighborhood

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Quan Chuong Gate - 8 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Quan Chuong Gate, Oriental Suites Hotel & Spa provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a deep-tissue massage, a body wrap, or aromatherapy at the onsite spa. The on-site Vietnamese cuisine restaurant, Romance, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi and a spa tub are available to all guests.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a TV in the lobby
  • A front-desk safe, luggage storage, and concierge services
  • Free newspapers, an elevator, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Oriental Suites Hotel & Spa boast comforts such as fireplaces and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Hydromassage showers, free toiletries, and hair dryers
  • LCD TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Oriental Suites Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Oriental Suites Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Oriental Suites Hotel & Spa?

Check-out is at noon.

Does Oriental Suites Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 19 per room applies.

Where is Oriental Suites Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

Oriental Suites Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 727 out of 1006 reviews" "
Rating 8 - Good. 217 out of 1006 reviews" "
Rating 6 - Okay. 38 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Radka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the city center, quiet and walkable.
Stayed 1 night in Oct 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
location great! safe area fantastic shower clean and comfortable bed ac good
Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is roomy and clean. Staff are excellent and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Kaitlin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just had a fantastic stay at the Oriental Suites Hotel and Spa for ten days. The hotel is located in the old quarter and we were able to explore the old quarter and the french quarter on foot. We used the spa and had massages, body scrubs and facials. Fantastic service and exceptionally reasonably priced. The staff are exceptional. Nothing was too much trouble. The hotel has a travel desk which we used to organise a walking street food tour, train street and a cruises in Ha Long bay. All excursions were well organised and Ha Long bay on the ambassador signature cruise was a highlight of our trip. The staff had recommendations for eating and shopping and always greated us like we were old friends when we returned to the hotel. I simply cannot say enough good things about all the staff in this hotel. Incredibly pleasant, helpful, well-mannered and friendly. We cannot wait to return!
Stayed 9 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oriental Suites is a very fine hotel with excellent staff, nice rooms, good spa treatments and a perfect location. EVERYTHING is at a walkable distance.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brandon, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oriental suites provided an exceptional experience in old town Hanoi. The suite with balcony was very spacious and was a great place to take a break from the crowded old town streets. We arrived just before typhoon Yagi and after cancelling some plans decided to wait out the storm in Hanoi. All the staff was friendly and went above and beyond to keep our stay comfortable despite the stress of the incomming storm .
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

mark

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We made a booking with the concierge to go to Cat Ba Island, and on the day we were to travel we found that a super typhoon was heading directly for Cat Ba Island, so I enquired if it would make sense to cancel the trip. She informed me that it was not a big deal, and just to go ahead. On the three hour bus ride to Cat Ba we found out that the Island would be shut down for multiple days and we would not be able to return as scheduled. The net is we had to turn right back around the next morning in order to get off the island. Also, there was at least a 40 percent surcharge on the tickets she booked.
Stayed 3 nights in Sep 2024

10/10 Excellent

Son

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we head a good stay. Location is the best.
Stayed 1 night in Aug 2024

6/10 Okay

Cuong, Pflugerville

Traveled with group
Liked: Staff & service
Room is small and dark. No desk for laptop use or eating on. Breakfast is average with the same options every day. Wifi is on and off sometimes but speed is fast when it is working. The staff here is probably the only thing I can rave out. They are nice and courteous. Overall just an average hotel for me.
Stayed 4 nights in Jul 2024

10/10 Excellent

Russell

Stayed 3 nights in Jul 2024

8/10 Good

Duong

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small. Staffs are nice.
Stayed 4 nights in Jun 2024

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great breakfast , located at centre of old quarter with walking distance to Dong Xuan market , Hoan Kiem lake and Railway street .
Stayed 4 nights in Jul 2024

10/10 Excellent

Natalie

Liked: Staff & service, property conditions & facilities
Great property matched by great staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jared

Stayed 4 nights in Jul 2024

6/10 Okay

Hien

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Oriental Suites Hotel & Spa! While we did not have a window facing outside, this allowed our room to be exceptionally quiet throughout the night. The staff were amazing!! Breakfast was fantastic. The hotel was very clean and in prime location. Would absolutely stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Greg

Traveled with partner
Staff were ver accommodating, courteous and helpful. Great central location and excellent value for money.
Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. Well located with many options for dinning and shopping also for sightseeing. Staff was very cordial and with excellent service. Room was great, the only thing maybe needs a better choice for breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent rooms. Most friendly staff, willing to help. Great buffet breakfast.
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for families with connecting rooms. Great location and friendly staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

CHERYL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful. I had a very late check in and a car was sent to pick me up from the airport and my room was ready for me within minutes. The breakfast had a variety of selections. It was very good. The staff accommodated all of my needs with grace and friendliness. I would stay again. The hotel is in the middle of the shopping district which was a plus. I was surprised by a nice going away gift. This is my kinda hotel. From USA.
Stayed 2 nights in Jun 2024

10/10 Excellent

Siobhan, Conover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel with fabulous staff. The breakfast was included and was delicious with lots of options. I also got a massage in the spa and it was a great experience. I loved the size of our room and our balcony. I also loved the convenience of this hotel to the all the shopping and cultural items like the big lake and the temple. It was wonderful!
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Traveled with partner
Liked: Staff & service
Hotel arrival was great, very attentive. We were told our room has been upgraded which we were excited about, when we got there it was a small room with dated decor and amenities, so was disappointed. If we weren't told there was an upgrade I don't think we'd have minded as much! We also got bitten by mosquitos quite a bit, we only stayed one night and I was evident that the bites happened overnight, so again a bit disappointed.
Stayed 1 night in May 2024