Ratings based on 563 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Great location, walkable to many attractions and to the lake. Very comfortable, large, modern, clean rooms. Chocolate happy hour daily at 5pm such a treat! Breakfast spread very good, very friendly and helpful staff. Would definitely return.
by A verified traveler
Posted 3 Jan 2025
I strongly believed our room had mold problems. both my husband and I had headaches, sinus, and congestion every single night we stayed at the hotel. When we were out and about, we were fine. As soon as we stepped into our room, we started getting sick. We went to Ha Long Bay after 3 nights; we were both fine. Never again staying at the hotel that you can't open the windows.
Comment from Hotel Management
9 Jan 2025 by Thomas E (General Manager) , Hotel Management
Dear Madison, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 29 Dec 2024
Beautiful hotel. Comfortable bed , great shower & breakfast buffet was amazing.
Comment from Hotel Management
3 Jan 2025 by Thomas E (General Manager) , Hotel Management
Dear John, Thank you very much for the great score you are giving us, it is a very valuable appreciation of the work of our Team. We hope to be at your service again soon.Warm Regards,
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Thomas E (General Manager) , Hotel Management
Dear Jesus, Thank you very much for the great score you are giving us, it is a very valuable appreciation of the work of our Team. We hope to be at your service again soon.Warm Regards,
by A verified traveler from Houston
Posted 5 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Thomas E (General Manager) , Hotel Management
Dear Joseph, Thank you very much for the great score you are giving us, it is a very valuable appreciation of the work of our Team. We hope to be at your service again soon.Warm Regards,
by A verified traveler
Posted 2 Oct 2024 on Hotels
Hotel water system link to my room was disrupted and no water to the toilet from 5am till noon.We have to use the gym or hotel other common toilet to do morning business and bath😲.The hotel could do was one apologised letter and one extra complement breakfast after such a morning hustle and frustration for my wife and I and also late for my morning meeting!!
Comment from Hotel Management
4 Oct 2024 by Thomas E (General Manager) , Hotel Management
Dear Kadiman, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We faced a technical problem with our water system pumps and we did our best to fix the issue and restore the situation as fast as possible. The hotel has been back to normal since. We sincerely apologize for inconvenience caused and we are sincerely sorry if you did not have time to enjoy the meal we offered you in any of our restaurants as a compensation. We appreciate your sharing your concerns on this exception circumstance, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
4 Oct 2024 by Thomas E (General Manager) , Hotel Management
Thank you very much for the great score you are giving us, it is a very valuable appreciation of the work of our Team. We hope to be at your service again soon.Warm Regards,
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Thomas E (General Manager) , Hotel Management
Dear Jessica, Thank you to choose Movenpick Hanoi center for your visit in our city.Thank you very much for the great appreciation of our Team work; we are very proud to have reached your satisfaction. We hope to have the chance of serving you again soon.Warm Regards,
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Thomas E (General Manager) , Hotel Management
Dear Sam, Thank you very much for the great score you are giving us, it is a very valuable appreciation of the work of our Team. We hope to be at your service again soon.Warm Regards, Thomas EGeneral Manager
by A verified traveler
Mövenpick Hanoi
Posted 11 Jul 2024 on HotelsLocation and staff are good. Decor is really dated. Would be better with brighter rooms. Lights are dim. Breakfast is below average
Comment from Hotel Management
11 Jul 2024 by Thomas E (General Manager) , Hotel Management
Dear Florence, Thank you very much for sharing your experience with us. We have well noted your remarks and we will work on them to increase the satisfaction of our guests. We hope to have the chance of being at your service again soon. Best Regards,
