Ratings based on 268 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Fantastic find in the heart of the Old Quarter. Great value and very clean. Highly recommend this hotel.
by A verified traveler
Posted 30 Nov 2024
The room and hotel were stunning. The bed was so comfortable especially after a long travel day. The stand out for us was the hotel staff. They helped us arrange travel plans and tours and their food recommendations were knock out.
Comment from Hotel Management
30 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mrs. Foley Amy Clare, Thank you for your glowing review and for choosing Meritel Hanoi for your stay. We are delighted to hear that you found our rooms and hotel stunning and that our comfortable beds provided you with much-needed rest after a long travel day. We are especially thrilled to know that our team left a lasting impression on you. It’s wonderful to hear that their assistance with travel arrangements, tours, and local food recommendations enhanced your experience in Hanoi. Our team takes pride in going the extra mile to ensure each guest has a memorable stay, and your kind words reaffirm that commitment. We hope to have the pleasure of welcoming you back on your next visit to Hanoi! Warm regards,Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler
Posted 24 Nov 2024
Close to ild quarter and very convenient.
Comment from Hotel Management
24 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mr Keamen Abel,Thank you for sharing your feedback with us! We're thrilled to hear that you found our location convenient and close to the Old Quarter. It's always our goal to provide easy access to all the exciting attractions and vibrant areas Hanoi has to offer.We look forward to welcoming you back on your next visit!Warm regards, Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler from Tunbridge Wells
Posted 23 Nov 2024
Nice
by A verified traveler
Posted 20 Nov 2024
Very good location, great staff
Comment from Hotel Management
24 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mrs. Mary Azzi,Thank you for your wonderful feedback! We are delighted to hear that you appreciated our great location and the service provided by our staff. It's always our pleasure to make sure our guests have a memorable experience.We hope to welcome you back to Meritel Hanoi in the future!Warm regards, Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler
Posted 15 Nov 2024
Staff fantastic and friendly.
Comment from Hotel Management
15 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mr. Kevin, Thank you for your kind words and for highlighting the fantastic and friendly nature of our staff. We take great pride in ensuring every guest feels welcomed and cared for, and it’s wonderful to know we met your expectations. We hope to have the pleasure of welcoming you back to Meritel Hanoi soon for another memorable stay. Warm regards, Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler
Posted 14 Nov 2024
This is a wonderful hotel located in a central area. The staff are amazing and will help you with any tour questions. You will be treated wonderfully.
Comment from Hotel Management
15 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mr. Tom, Thank you for sharing your delightful experience with us! We’re thrilled to hear that you enjoyed our central location and found our staff helpful and attentive. It’s our priority to ensure every guest feels well taken care of and has all the support they need to explore Hanoi effortlessly. We look forward to the opportunity to welcome you back to Meritel Hanoi for another exceptional stay. Warm regards, Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler
Posted 11 Nov 2024
Great! Friendly staff, they held my hand to cross the busy streets.
Comment from Hotel Management
12 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mrs.Fiona,Thank you for sharing this lovely feedback! We're thrilled to hear that our team went above and beyond to assist you, even with crossing the bustling streets of Hanoi. It's wonderful to know you felt taken care of and safe in our city. Our staff strives to provide friendly and attentive service to ensure our guests have a comfortable stay.We hope to welcome you back to the Meritel Hanoi soon!Warm regards, The Meritel Hanoi Team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Mr. Jason,Thank you for rating us so highly! It was a pleasure to host you at Meritel Hanoi, and we’re thrilled that your experience met your expectations. Our team takes great pride in ensuring every guest feels valued and well-cared for, so it’s truly rewarding to receive such positive feedback.We look forward to welcoming you back for another excellent stay!Warm regards, Xuan Dat NGO (Mr.) General Manager Meritel Hanoi
by A verified traveler from Aurora
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Meritel Hanoi, Hotel Management
Dear Guest,We are delighted to hear that you had an excellent stay at Meritel Hanoi. It is always our pleasure to provide our guests with exceptional service and memorable experiences.We look forward to welcoming you back to Meritel Hanoi in the near future.Warm regards,Xuan Dat NGO (Mr.)General ManagerMeritel Hanoi
