Ratings based on 264 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
by A verified traveler
Posted 15 Jan 2025
The people and the area. Staff amazing
by A verified traveler
Posted 9 Jan 2025
We had a wonderful stay at the Matilda Boutique and Spa Hotel.The front desk staff were exceptionally friendly, polite and helpful. Breakfasts were awesome. Great selection and very tasty. Room was cleaned daily. Fresh towels and bottled water provided daily. Location is great. Easy walking distance to Ho Kiem Lake, shopping and numerous restaurants. Would highly recommend. Thank you for helping to make our experience in Hanoi so enjoyable.
Comment from Hotel Management
12 Jan 2025 by Katie Nguyen, Hotel Management
Dear Mr. John,Thank you so much for your fantastic 5/5 review on Expedia! We are delighted to hear that you had a wonderful stay with us and that our front desk team, breakfasts, and daily housekeeping service met your expectations. Knowing that our efforts contributed to making your experience in Hanoi enjoyable means the world to us.We’re also thrilled you found our location convenient for exploring Hoan Kiem Lake, shopping, and dining. Your kind words and recommendation inspire us to keep delivering exceptional service to all our guests.It was truly a pleasure hosting you, and we hope to welcome you back to Matilda Boutique Hotel and Spa on your next visit to Hanoi!Warm regards,Matilda Boutique Hotel and Spa
by A verified traveler
Posted 5 Jan 2025
Very basic but ok place to stay for a night.
Comment from Hotel Management
12 Jan 2025 by Katie Nguyen, Hotel Management
Dear Ms. Emma,Thank you for sharing your feedback on Expedia.We appreciate your honest review and are glad to know that our hotel met your needs for a one-night stay. While we aim to provide a comfortable and pleasant experience for all our guests, we understand that there’s always room for improvement.If there’s anything specific you feel we could do better, we’d love to hear your suggestions. Your insights will help us enhance the experience for future guests.We hope to have the opportunity to welcome you back and provide an even better stay next time.Warm regards,Matilda Boutique Hotel and Spa
by A verified traveler
Posted 31 Dec 2024
Staff were super helpful and friendly. Would recommend staying here
Comment from Hotel Management
1 Jan 2025 by Katie Nguyen, Hotel Management
Dear Mr. James,We are truly grateful and sincerely thank you for taking the time to leave a 5/5 review on Expedia. We are thrilled to hear that our staff was able to provide you with excellent support and a warm, friendly experience. This is exactly the goal we strive for.We look forward to welcoming you back on your future visits and are committed to ensuring you have the best possible experience every time.Once again, thank you so much, and we wish you a wonderful journey ahead!Best regards,Matilda Boutique Hotel & Spa
by A verified traveler
Posted 22 Dec 2024
Great room with amazing and super friendly staff! They kept our luggages free of charge for a full day and we didn't need to carry our extra stuff to Ninh Binh. The breakfast was really delicious and I love the decoration and cleanness. The hotel is very close to everything the old quarter has to offer yet the room was very quiet and we didn't hear any noise.
Comment from Hotel Management
25 Dec 2024 by Katie Nguyen, Hotel Management
Dear Sir/Madam Iman,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at Matilda Boutique Hotel and Spa. It's fantastic that our team could assist with your luggage and that you found the room comfortable and quiet. We're also thrilled that you enjoyed the breakfast and our hotel's decoration and cleanliness.We truly appreciate your kind words, and we're so happy you loved our location in the heart of the Old Quarter.We look forward to welcoming you again in the future!Best regards,Matilda Boutique Hotel and Spa
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Katie Nguyen, Hotel Management
Dear Jonathan,Thank you so much for taking the time to leave us a perfect 5/5 rating! Your kind words mean the world to our team at Matilda Boutique Hotel and Spa.We are thrilled to hear that you had such a positive experience during your stay. It’s our utmost priority to ensure every guest feels comfortable, welcomed, and well cared for, and knowing we succeeded with you truly makes our day.If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to welcoming you back on your next visit to Hanoi!Warm regards,The Matilda Boutique Hotel and Spa Team
by A verified traveler
Posted 14 Dec 2024
Great area for walking and shopping in the area. Staff and the room was great.
Comment from Hotel Management
15 Dec 2024 by Katie Nguyen, Hotel Management
Dear Ms. Kassy,Thank you so much for your kind words! We’re delighted to hear that you enjoyed the walking and shopping opportunities around the area, as well as our staff and room. Your satisfaction is our greatest reward.We look forward to welcoming you back to Matilda Boutique Hotel and Spa for another wonderful stay!Warm regards,Matilda Boutique Hotel and Spa Team
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
15 Dec 2024 by Katie Nguyen, Hotel Management
Dear Sir Paul,Thank you for taking the time to rate your experience with us. We sincerely regret that we did not meet your expectations during your stay.As the new management team of Matilda Boutique Hotel and Spa, we are committed to improving our services and facilities to ensure the best experience for our guests. Your feedback is incredibly valuable and will help us identify areas where we need to improve.We would greatly appreciate it if you could share more details about your experience so we can address any concerns you may have. Your advice and input are truly important to us.Thank you once again for your time, and we hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,Matilda Boutique Hotel and Spa Team
by A verified traveler
Posted 19 Nov 2024
The place is clean.
Comment from Hotel Management
20 Nov 2024 by Katie Nguyen, Hotel Management
Dear Ms. Rochelle Grace,Thank you for your kind feedback! We’re delighted to know that you found our hotel clean. Maintaining a pristine environment is one of our top priorities, and your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you back to Matilda Boutique Hotel and Spa in the future for another great experience.Best regards,The Matilda Boutique Hotel and Spa Team
