Ratings based on 962 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Just Great
Comment from Hotel Management
11 Nov 2024 by Lotte Hotel Management Team, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to share your experience about your recent stay with us.We are delighted to learn about your satisfying experience at our hotel.We always strive towards service beyond expectations and your high rating motivate us to deliver more.Once again, thank you for recommending us and you are always welcomed here for your revisit. With our best regards, Lotte Hotel Hanoi
by A verified traveler
Posted 17 Oct 2024
Luxurious
Comment from Hotel Management
18 Oct 2024 by Lotte Hotel Management Team, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to rate your recent stay with us.We are delighted to learn about your satisfying experience at our hotel.We always strive towards service beyond expectations and your high rating motivate us to deliver more.Once again, thank you for recommending us and you are always welcomed here for your revisit. With our best regards, Lotte Hotel Hanoi
by A verified traveler
Posted 15 Oct 2024
Love this place.
Comment from Hotel Management
16 Oct 2024 by Lotte Hotel Management Team, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to share your experience about your recent stay with us.We are delighted to learn about your satisfying experience at our hotel.We always strive towards service beyond expectations and your high rating motivate us to deliver more.Once again, thank you for recommending us and you are always welcomed here for your revisit. With our best regards, Lotte Hotel Hanoi
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Lotte Hotel Management, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to rate your recent stay with us.We are delighted to learn about your satisfying experience at our hotel.We always strive towards service beyond expectations and your high rating motivate us to deliver more.Once again, thank you for recommending us and you are always welcomed here for your revisit. With our best regards, Lotte Hotel Hanoi
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Mr./Ms. Wonsik,First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi. Being in constant pursuit of top dining experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services.Please accept our apology for your unpleasant experience with us. In this case, we would like to hear from you regarding the items you have selected so that we can improve guests' experiences. At Red River, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence.If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made.Best regards,
by A verified traveler
Posted 16 Jun 2024
No coffee machine in rooms ; over priced restaurants ; they should warn the guests not to wear overly casual clothing , sandals or slippers .
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Mr./Ms. Tai Pui,First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi. Being in constant pursuit of top dining experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services.Please accept our apology for your unpleasant experience with us. In this case, we would like to hear from you regarding the items you have selected so that we can improve guests' experiences. At Red River, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence.If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made.Best regards,
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Mr./Ms. Gevin Singh,First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi. Being in constant pursuit of top dining experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services.Please accept our apology for your unpleasant experience with us. In this case, we would like to hear from you regarding the items you have selected so that we can improve guests' experiences. At Red River, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence.If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made.Best regards,
by A verified traveler
Posted 30 May 2024
Was convenient to get to my business meetings
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
by A verified traveler
Posted 30 May 2024
Great service, great room
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Lotte Hotel Hanoi Management Team, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
