Ratings based on 356 Verified Reviews
4.5 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
by A verified traveler
Posted 29 Jan 2024
by A verified traveler from Calgary
Posted 25 Jan 2024
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly.
They were accommodating and had good recommendations for lunch and dinner places.
Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly.
Nothing to complain.
Would highly recommend this place.
by A verified traveler
Posted 13 Jan 2024
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 28 Dec 2023
The location is fantastic. The staff were most helpful and friendly.
We like our daily breakfast. We love our stay and will come back again.
by A verified traveler
Good location
Posted 27 Dec 2023 on HotelsHotel is in great location with fantastic service.
Hotel bed is very firm and we had issues with water supply to the room.
by A verified traveler
Posted 13 Dec 2023
by A verified traveler
Great little hotel in the centre of Hanoi.
Posted 2 Dec 2023 on HotelsGreat little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
