Ratings based on 362 Verified Reviews
4.5 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Sorry this place is really dirty, noisy, and old. It’s not what you see on pictures. They also gave my room away and offer me something else saying “ upgrade “ but it’s not!
Staff was nice but other than that I would not recommend this place to anyone or can you even call it a 4 star rating! 👎
by A verified traveler
A great stay overall
Posted 21 Apr 2024 on HotelsA great stay overall. The location is close to many food options and tourist destinations. Room was clean with a comfortable bed. Staff were pleasant to deal with
by A verified traveler
Posted 11 Feb 2024
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
by A verified traveler
Posted 29 Jan 2024
by A verified traveler from Calgary
Posted 25 Jan 2024
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly.
They were accommodating and had good recommendations for lunch and dinner places.
Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly.
Nothing to complain.
Would highly recommend this place.
by A verified traveler
Posted 13 Jan 2024
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 28 Dec 2023
The location is fantastic. The staff were most helpful and friendly.
We like our daily breakfast. We love our stay and will come back again.
