Ratings based on 446 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Too expensive. Lots of hidden charges . I was shocked
Comment from Hotel Management
18 Nov 2024 by Que Anh HOANG Marketing & Communications Manager, Hotel Management
Dear Constant S,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We strive to be transparent with our pricing, and we apologize if any charges felt unexpected. Our team is always available to clarify any fees at check-in.Your comments are important to us, and we will review our processes to ensure better clarity for future guests. We hope you’ll consider giving us another opportunity to provide you with a more seamless experience.Best regards,
by A verified traveler
Posted 2 Nov 2024
A smaller boutique hotel that is outstanding. Much much more interesting than the bland international hotels. Very comfortable room in bed. Staff was amazing.
Comment from Hotel Management
4 Nov 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Steven,Thank you for your kind words! We’re thrilled to hear that you found Hotel de L'Opera to be an outstanding boutique experience.It’s wonderful to know that you appreciated the uniqueness of our hotel compared to larger international options. We’re also glad you enjoyed the comfort of your room and the service from our team.We hope to welcome you back for another memorable stay soon!Warm regards,
by A verified traveler
Posted 31 Oct 2024
Normally stay at International Hotels for business travel but decided on this one for location. It's a great hotel with a very unique charming set up. Staff are outstanding and the bed was extremely comfortable. Will be coming back again.
Comment from Hotel Management
4 Nov 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Steven,Thank you for your wonderful review! We’re delighted that you chose Hotel de L'Opera for your recent stay and that our location met your needs.It’s fantastic to hear that you enjoyed our unique charm and that our staff made such a positive impression on you. We're also glad you found the bed comfortable—rest is so important during your travels!We look forward to welcoming you back on your next visit. Safe travels!Best regards,
by A verified traveler
Posted 19 Oct 2024
Service was pretty good, the concierge was no help at all trying to sort out options for the day. Ended up by using Google and trip advisor. Hote was clean , breakfast was pretty good.
Comment from Hotel Management
21 Oct 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Michael,Thank you for your feedback. We’re glad to hear that you found our hotel clean and enjoyed the breakfast. However, we’re sorry to learn that our concierge did not meet your expectations in assisting you with your plans. We value your comments and will address this with our team to improve our service.We appreciate your input and hope to have the opportunity to welcome you back for an even better experience.Best regards,
by A verified traveler
Posted 7 Oct 2024
Nice!
Comment from Hotel Management
15 Oct 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Graeme,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at Hôtel de l'Opera Hanoi. Your satisfaction means a lot to us.We hope to welcome you back soon for another wonderful experience!Best regards,
by A verified traveler
Posted 15 Sep 2024
Excellent property and staff
Walkable to many sites
Comment from Hotel Management
16 Sep 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Caroline, Thank you for your fantastic review! We're delighted to hear that you enjoyed our property and found our staff to be excellent. It’s also great to know that you appreciated our convenient location.We hope to have the pleasure of welcoming you back to Hotel de l’Opera Hanoi soon. Warm regards,
by A verified traveler from Boise
Posted 12 Sep 2024
They are kkind and everything is perfect!
Comment from Hotel Management
16 Sep 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Youngkyun,Thank you for your kind words! We’re delighted to hear that you found everything to be perfect during your stay. It’s our pleasure to ensure our guests have a wonderful experience, and your satisfaction is the best reward for our efforts.We look forward to welcoming you back to Hotel de l’Opera Hanoi in the future. Warm regards,
by A verified traveler
Posted 8 Sep 2024
kudos
Comment from Hotel Management
15 Oct 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Nin,Thank you so much for your kind words! We're delighted to hear you had a great experience at Hotel de l'Opera Hanoi. Your appreciation means a lot to us.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Que Anh HOANG, Marketing & Communications Manager, Hotel Management
Dear Xinyi,Thank you for your fantastic 5-star rating! We’re thrilled to hear that you enjoyed your stay at Hotel de l'Opera Hanoi. Your support and satisfaction are incredibly important to us.We hope to welcome you back for another exceptional experience soon!Best regards,
