Ratings based on 9 Verified Reviews

3.4 out of 5
3.2 Room cleanliness
3.6 Service & staff
2.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 Jan 2024
This hotel is located right in the heart of Hanoi with easy walking to many attractions. We enjoyed the wonderful breakfast buffet. Jenny, the manager was wonderful in helping us arrange airport transport and tours.
3 out of 5
by A verified traveler

Posted 24 Sep 2023
helpful staffs. Air condition at lobby was off all the time. When we came back, outside so hot and hotel lobby was hot too. We ask staff can turn on the air condition, male staff who on duty told us we can turn on stand fan at the lobby. We don't understand most hotels lobby are on AC and so far only this hotel NEVER on the AC all time.
3 out of 5
by A verified traveler

Posted 8 Jul 2023
Complimentary breakfast was excellent, some of our room bed sheets were dirty. First day arriving ac in room was not working, quite hot but got better as we stayed few days. Good location to a lot of other service shops on Ngõ Huyện street.
Comment from Hotel Management
9 Jul 2023 by Best Regards, Hotel Management
Thank you for taking time to write your comments .
2 out of 5
by A verified traveler

Posted 19 Nov 2022 on Wotif
Sadly this wasn’t a great place to stay. For the price our room was very basic (even though we were told we had been upgraded), the bath towels had holes in them and the service wasn’t great.
Comment from Hotel Management
20 Nov 2022 by Jenny Nguyen, Hotel Management
Dear Faye .Thank you so much for your feeback ,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Dec 2023 on Hotels
3 out of 5
by A verified traveler

decent place ner the church

Posted 26 Jun 2023 on Hotels
its really near and walkig distance from the church. its located in a small alley and car unable to enter but its walkable. near by food places and cafes. front desk service sometimes friendly and sometimes unfriendly. depends on her mood. smile is not a thing in this hotel. they dont like to smile and always put up to a moodly face. breakfast is boring and kitchen helper is always moodly. bed is ok nice to sleep. toilet is clean. house keeping do a good job.
Comment from Hotel Management
9 Jul 2023 by Best Regards, Hotel Management
Thank you for taking time to write your comments .
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Sep 2022
5 out of 5
by A verified traveler

Posted 25 Sep 2022
The staff are kind and energetic.The facilities are comfortable without any dirt or mechanical problems.
Comment from Hotel Management
7 Nov 2022 by Jenny Nguyen, Hotel Management
Dear Massanori . Thank you for taking time to write your comments and appreciation on Expedia .We always welcome feedback from our valued guests to help us maintain and improve our product and services.Itr gives us great pleasure in knowing that you had an enjoyable stay.Thank you for visiting and we hope you will return soon.
5 out of 5
by A verified traveler

Posted 13 Mar 2020
Comment from Hotel Management
19 Mar 2020 by Veris Hotel Staff, Hotel Management
Thank you for you review. We"ll keep trying to improve our services. Wish you all the best. Veris Hotel Staff
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