Ratings based on 193 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Spacious rooms, good breakfast, able to use gym at sister outlet across the street. Friendly staff and nice ambience
Comment from Hotel Management
20 Dec 2024 by Thank you message, Hotel Management
We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 5 Dec 2024
This hotel was outstanding. The customer service made us feel special and well taken care of.
The front desk, the personnel at the restaurant, they were super nice and took care of us.
I recommend this hotel to anyone.
Comment from Hotel Management
9 Dec 2024 by Thank you message, Hotel Management
Dear Mr. John,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 1 Dec 2024
A wonderful property in a great location. The spa was fantastic too! Lovely breakfast buffet. Walking distance to the Old Quarter.
Comment from Hotel Management
2 Dec 2024 by Thank you message, Hotel Management
Dear Mrs. Heather,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Once again, thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 27 Nov 2024
It’s a pretty old hotel that is “renovated” but you can tell underneath all the decor it’s run down. It’s definitely not that clean and there was a terrible odour in my room when I checked in. I asked to switch rooms so they moved me to their sister hotel across the street which was worst but at least it didn’t smell. The staff are super friendly and helpful but the establishment just isn’t as nice as the photos
Comment from Hotel Management
28 Nov 2024 by Apology Message, Hotel Management
Dear Ms. Anna,We trust this message finds you well. We want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is invaluable in our commitment to continuous improvement.We are truly sorry to learn that your experience did not meet your expectations. Your concerns have been carefully noted, and our team is currently investigating the matter to ensure a swift resolution.We genuinely appreciate your openness in sharing your thoughts with us. It is through such insights that we can enhance our services and prevent similar occurrences in the future.Once again, we apologize for any inconvenience you may have experienced, and we assure you that corrective actions are being taken.If you have any further details to share or if there's anything specific you would like to address, please feel free to respond directly to this message. Your concerns are of the utmost importance to us.Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to resolve it promptly.Have a good day and best regards.
by A verified traveler
Posted 24 Sep 2024
Great breakfast!
Comment from Hotel Management
25 Sep 2024 by Thank you message, Hotel Management
Dear Mr. Tanner,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!Best regards.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Overall, I enjoy the stay especially the service team at the reception area. The only comment is that the windows facing the streets are not as sound proof and at night you can hear the loud chattering and horns which interrupt the sleep. Other than that, I really enjoy the stay.
Comment from Hotel Management
19 Aug 2024 by Thuong DINH (Ms.) – Ecommerce Executive., Hotel Management
Dear Mr. Peng Guan,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Thank you message, Hotel Management
Dear Ms. Sabita,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 15 Aug 2024
I was amazed by the free upgrade of a suite room. The room is clean and comfortable. Staff were very welcoming and hospitable.
Comment from Hotel Management
15 Aug 2024 by Thank you message, Hotel Management
Dear Mrs. Sharon,Warmest greetings from Hanoi Le Jardin Hotel & Spa!We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Thank you message, Hotel Management
Dear Mr. Tommy,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Thank you message, Hotel Management
Dear Ms. Hannah,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
