Ratings based on 187 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Great breakfast!
Comment from Hotel Management
25 Sep 2024 by Thank you message, Hotel Management
Dear Mr. Tanner,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!Best regards.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Overall, I enjoy the stay especially the service team at the reception area. The only comment is that the windows facing the streets are not as sound proof and at night you can hear the loud chattering and horns which interrupt the sleep. Other than that, I really enjoy the stay.
Comment from Hotel Management
19 Aug 2024 by Thuong DINH (Ms.) – Ecommerce Executive., Hotel Management
Dear Mr. Peng Guan,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Thank you message, Hotel Management
Dear Ms. Sabita,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!
by A verified traveler
Posted 15 Aug 2024
I was amazed by the free upgrade of a suite room. The room is clean and comfortable. Staff were very welcoming and hospitable.
Comment from Hotel Management
15 Aug 2024 by Thank you message, Hotel Management
Dear Mrs. Sharon,Warmest greetings from Hanoi Le Jardin Hotel & Spa!We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Thank you message, Hotel Management
Dear Mr. Tommy,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Thank you message, Hotel Management
Dear Ms. Hannah,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi. We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 16 Jul 2024 on Hotels
everything is excellent
Comment from Hotel Management
16 Jul 2024 by Thank you message, Hotel Management
Dear Mr. John Ronald,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi.We look forward to serving you again soon!Best regards,Thuong DINH (Ms.) – Ecommerce Executive.
by A verified traveler
Posted 12 Jul 2024
Excellent property with great service. Staff were really welcoming.
Comment from Hotel Management
16 Jul 2024 by Thuong DINH (Ms.) – Ecommerce Executive., Hotel Management
Dear Mr. Willson,We appreciate your positive feedback on our service and product. Your satisfaction means a lot to us, and we're thrilled to hear you had a great experience.Thank you so much for choosing Hanoi Le Jardin Hotel & Spa for your stay in Hanoi.We look forward to serving you again soon!Best regards.
by A verified traveler
Very good initiative.
Posted 1 Jul 2024 on HotelsVery good stay. Happy with the service. Good initiative. Love the suggestion by your reception counter staff on the 28th June evening when I say I was leaving hotel at 4.30am on 29th morning, she suggested a takeaway breakfast set which I really appreciated. It's these small details that shows the excellent service
Comment from Hotel Management
2 Jul 2024 by Lan La , Hotel Management
Dear Peng Guan, Thank you so much for your kind words and positive review! We are delighted to hear that you enjoyed your stay with us and appreciated the service provided. Our team, especially the reception counter staff, takes great pride in ensuring our guests have a memorable experience, and your feedback is truly encouraging.We are glad that the takeaway breakfast set made your early departure more convenient. It’s these small details that we believe make a difference, and we are thrilled to know that it contributed to your positive experience.We look forward to welcoming you back to Le Jardin Hotel & Spa in the future.Best regards,
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Lan La , Hotel Management
Dear Peng Guan, Thank you for your feedback! We appreciate you taking the time to share your experience with us. If there is anything specific you would like to discuss or any way we can improve your next visit, please let us know. We are always here to help and ensure you have the best experience possible.Best regards,
