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Flora Centre Hotel & Spa

4.0 star property
Hotel with a full-service spa, a quick walk to Hoan Kiem Lake

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Photo gallery for Flora Centre Hotel & Spa

Lobby
Lobby sitting area
Bar (on property)
Premium bedding, minibar, in-room safe, desk
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite, 1 King Bed, City View

Room amenity

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
LED TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Courtyard View

View from room

Deluxe Triple Room, Courtyard View

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Private bathroom
Bathrobes
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LED TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Suite, 1 King Bed

Living room

Luxury Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Private bathroom
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Private bathroom
Bathrobes
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
2 bedrooms
Blackout drapes/curtains
Designer toiletries
  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About the neighborhood

Map
14A Luong Van Can, Hoan Kiem, Hanoi

What's nearby

  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.9 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Phở trộn Hạnh Xích - ‬1 min walk
  • ‪Bánh Bao - ‬1 min walk
  • ‪Q Cafe - ‬1 min walk
  • ‪Anh em quán - ‬1 min walk
  • ‪Mì Vằn Thắn Vỉa Hè - ‬1 min walk

About this property

Flora Centre Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Embassy of China, Flora Centre Hotel & Spa provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Indulge in a body treatment, a massage, and reflexology at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a restaurant.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and tour/ticket assistance
  • A porter/bellhop, smoke-free premises, and an elevator
  • Concierge services, luggage storage, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Flora Centre Hotel & Spa have comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Vietnamese

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Lobby sitting area

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 100,000 per day)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3 AM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 100000 per day (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Flora Centre Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Flora Centre Hotel & Spa?

Check-in start time: 2 PM; Check-in end time: 3 AM. After-hours check-in is not available.

What time is check-out at Flora Centre Hotel & Spa?

Check-out is at noon.

Does Flora Centre Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 450000 per vehicle applies.

Where is Flora Centre Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Goethe-Institut Hanoi and Embassy of China are also within 1 mi (2 km). Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

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Flora Centre Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 212 reviews
Rating 8 - Good. 62 out of 212 reviews
Rating 6 - Okay. 23 out of 212 reviews
Rating 4 - Poor. 7 out of 212 reviews
Rating 2 - Terrible. 6 out of 212 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Chiranjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.
Stayed 7 nights in May 2025

10/10 Excellent

Amarjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, friendly staff, close to shopping and dining. It’s close to the night market and beer street.
Stayed 4 nights in Apr 2025

6/10 Okay

Fabio

Staff were helpful but watch out when reserving because even though we had the booking confirmation for 4 people, they made us pay for the child saying the room was for 3. Also, when helping us arranging transportation to Ninh Binh, they charged us way more than we paid on the way back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lai Fun Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice that the hotel help us check in earlier and upgrade us to the suite. The room is spacious and the air conditioner is really powerful. Also the breakfast is tasty with various kinds of fruits. This hotel offers a warm experience on my first day in Hanoi.
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old town location, great hotel

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Haldane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and went above and beyond to be of service. Excellent stay!
Stayed 2 nights in Dec 2023

8/10 Good

Kerrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.
Stayed 4 nights in Feb 2025

10/10 Excellent

Elaneelyn

Liked: Cleanliness, staff & service
The staff were great! The place is old but clean. I would stay again
Stayed 1 night in Feb 2024

8/10 Good

Wei Ni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
Stayed 3 nights in May 2023

10/10 Excellent

yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect! Well located, right in the action. Nice staff. The breakfast is very good as well!
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Bit disappointing

A bit disappointi g. The breakfasy wasnt very good and the staff didnt seem particularly well frained. The location is good but the rooms are a bit small and noisy. A good spot but needs a bit of sorting out.
Stayed 3 nights in Dec 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

yannick

Nice location, Nice hôtel. Nice service. Lincoln and the staff help us out to book a trip to Sa Pa. I recommend it !
Stayed 1 night in Mar 2024

10/10 Excellent

Kante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great
Stayed 1 night in Apr 2023

2/10 Terrible

PREM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
Stayed 1 night in Apr 2023

8/10 Good

Zoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and spacious room

Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeanet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a trip to Hanoi! The location of the accommodation was convenient as it is right in the city center. Furthermore, the rooms were spacious and looked clean overall. The staff were very helpful and friendly. We also booked trips to Sapa, Ha Long Bay and the Ha Giang Loop through the hotel, which were well organised. If you had any questions during these trips that they had arranged, the Flora Center travel desk could be reached quickly when necessary. So after we left Hanoi they still provided us with travel advice and tour options for the rest of Vietnam. So, the hotel and service were excellent and definitely recommended!
Stayed 3 nights in Jul 2024

10/10 Excellent

Seven

Liked: Cleanliness, staff & service, amenities
Cynthia Is good staff and beautiful
Stayed 2 nights in Oct 2019