Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It's a nice hotel located in a street in the old quarter with lots of dining options. The staff is friendly and very helpful with tour and restaurant bookings.
by A verified traveler
Posted 3 Nov 2024
The staff was very helpful and kind. The hotel was centralized in the Old Quarter and walking distance to the lake and surrounding shopping areas and restaurants. We enjoyed our stay very much!
by A verified traveler
Posted 25 Oct 2024
Lucy was very friendly and kind. If you want a comfortable hotel that is in the heart of things, this is for you. Rooms cleaned every day. Loved Hanoi. Amazing city.
Comment from Hotel Management
3 Nov 2024 by Hotel team, Hotel Management
Dear Hilary,Thnak you so much for your feedback. We love it. That is our big gift for us.We hope to welcome you back soon.Best reagrds,
by A verified traveler
Posted 12 Oct 2024
The staff were all so lovely and very accommodating. They stored my luggage for hours and said it was no problem at all.
The only thing I think they could improve on is the bedding, which was cleanish but could be nicer. Everything else was great
by A verified traveler
Posted 7 Oct 2024
First of all, not greeting at all when check in, no smiling, seemed they were busy with other things.
The property described a roof top and city view, however there’s no roof top, top floor is for residential area, not city view either.
All of sudden, hot water didn’t work at all, when we came back from touring with lots of sweat, due to humid weather, minibar fridge wasn’t working either, I wsa expecting literally cold drinks when I arrived the hotel from whole day tour.
The building is quite old, most of them are EOL.
I’ve never seen that room door operates by old school key, not a card.
And the hotel provides only 2 bath towels only, not any other towels, no housekeeping service, no cleaning the room, they just swapped the 2 bath towels only.
Also, the hotel describes soundproof building, however, not at all, I could hear everything even from next door.
I would not recommend this hotel.
by A verified traveler
Posted 5 Oct 2024
Central inner CBD location which is convenient
Comment from Hotel Management
14 Nov 2024 by Hotel team, Hotel Management
Dear Poasa,Thank yo so much for your feedback. We hope to weclome you soon.
by A verified traveler
Posted 10 Aug 2024
The staff was very friendly and genuinely cared for our expierence.
Comment from Hotel Management
8 Sep 2024 by Hotel team, Hotel Management
Dear Aimee,Thank you so much for your stayed with great reviews. We will try to make it better. Hope to welcome back from you.
by A verified traveler
Posted 1 Aug 2024
Walkable and convenient.
Room was not clean especially the bathroom. There were stains all over the bathroom. The shower had a tape over it to keep the wiring intact.
Upon our second day we were asked where we were going and we were asked to change room as to give allowance to a new customer who had just booked the room although we had also paid for a triple room! Absolutely rediculous!
Comment from Hotel Management
10 Aug 2024 by Hotel team, Hotel Management
Dear Josephine,Thank you for your stayed. We upgrade for you family room. We told you help us change back triple room. That booking they have children. They want to stayed on same floor. We just ask if it possible. Then you did not change for us.Thank you.
by A verified traveler from philadelphia
Posted 16 Jul 2024
Nice and welcoming receptionist who helped us to reserve an early taxis to the airport @ 4am. The room is clean, spacious and functioning. Double Queen beds fits our family of 4 comfortably. Thank you and highly recommended.
Comment from Hotel Management
21 Jul 2024 by Hotel team, Hotel Management
Dear Mr.Hai,Thank you so much for your stayed. That was our pleasure to served your family. Hope to welcome you back with us soon.Thank you.
by A verified traveler
Posted 12 Jun 2024
The location is advantageous.
Comment from Hotel Management
21 Jul 2024 by Hotel team, Hotel Management
Dear Bladimir,Thank you so much for your stayed.We hope to welcome you again soon.
