Ratings based on 25 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great spot! Loved it w my family- def go back
by A verified traveler
Posted 20 May 2023
Very spacious. Almost perfect.
by A verified traveler
amazing city hotel
Posted 12 Jul 2022 on HotelsOne of the best hotels I've stayed at in Vietnam. Rooms are huge and homely with all the amenities you'd need like a kitchen with utensils, laundry machine etc.. Everything is clean and modern.
Staff are extremely friendly and helpful.
Location is very convenient to the old quarter / hoan kiem area
My only minor suggestion for improvement would to fit thermostatic valves on the taps in the kitchen/bathroom as the water can come out close to boiling temperature so easy to burn yourself. They should limit the maximum temperature. But a very minor point on a fantastic hotel.
Comment from Hotel Management
15 Jul 2022 by Amanda (Ms), Hotel Management
I am glad to see your great review in recent stay at Hanoi Central hotel & Residences. Your enjoyment you had with all of the luxurious appointments we had offer! I am also pleased to hear that engagement of hotel staff brought you satisfying experience that we are always proud of them! It is so wonderful to know that your recommendation to other travelers when having chance to visit Hanoi. We hope to create another wonderful experience for you and the family!
Best regards,
by A verified traveler from Singapore
Posted 18 Nov 2019
Staff was very friendly and helpful. Able to communicate with them very well because they speak good English.
Comment from Hotel Management
21 Nov 2019 by Amanda (Ms), Hotel Management
Dear B.S,
Thank you so much for taking time to share your experience after staying at Hanoi Central hotel & Residences. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers.
Thank you for your sharing. I am grateful that you choose to stay with us in Hanoi and we look forward to welcome you again.
Warm regards,
Amanda (Ms)
Hotel manager
Hanoi Central hotel & Residences,
by A verified traveler
Great hotel and even better service
Posted 28 Oct 2019 on HotelsGreat hotel and very friendly staff. Was upgraded upon checkout to a larger room that was better suited for our group. Amanda was great in arranging cars for us to and providing us with great recommendations around town.
Comment from Hotel Management
31 Oct 2019 by Amanda (Ms), Hotel Management
Dear Our valued guests,
Thank you very much for your great compliments for your recent stay at Hanoi Central hotel & Residences and I am so glad to hear you enjoyed your stay so much. Appreciate your time to share and look forward to your return soon in the future
Best regards,
by A verified traveler from South Korea
Posted 25 Aug 2019
Staffs in this hotels are so kind. Rooms are so clean and not noisy.
Comment from Hotel Management
31 Aug 2019 by Hanoi Central hotel & Residences, Hotel Management
Dear Our valued guest,
Thank you so much for your staying at Hanoi Central hotel & Residences and lovely review.
We much looking forward to seeing you in the not too distant future
Best regards
by A verified traveler from New zealand
Posted 14 Jul 2019
The friendly helpful staff easy good location quiet street walking distance to shops restaurants etc efficient pick up and drop off to airport convenience store next door
Comment from Hotel Management
19 Jul 2019 by Amanda _ Hotel manager, Hotel Management
Dear Our Valued guests,
Thank you for your wonderful word of appreciation for our location, helpful staffs. It is our delight to know that you had a wonderful stay here. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest an excellent service.
We are looking forward to welcome you back in the near future.
Warm regards,
Hanoi Central hotel & Residences team,
by A verified traveler
Posted 29 Mar 2019
The hotel personnel couldn’t be more helpful. Organised hotel pick up with no problems,
Comment from Hotel Management
2 Apr 2019 by Amanda (Ms), Hotel Management
Dear Our valued guest,
Thank you so much for taking your valued time to share your experience of your family recent visit our Hanoi Central hotel & Residences. We do hope to have other opportunity to welcome you back at Hanoi Central hotel & Residences in the very soon future.
Best regards,
Hanoi Central hotel & Residences team
by A verified traveler
Posted 2 Feb 2019 on Hotels
Comment from Hotel Management
3 Feb 2019 by Amanda (Ms), Hotel Management
Dear Mr Marcus,
Thank you so much for your recent stay at Hanoi Central hotel & Residences and taking time to giving us a feedback. We much looking forward to seeing you in your return to Hanoi.
Best regards,
by A verified traveler
Posted 7 Apr 2023
Die Lage ist super, um Hanoi zu erkunden. Das Personal war sehr hilfsbereit.
Das Einzige was gestört hat, war die laute Musik vom angrenzenden Fitnessstudio ab 7Uhr.
