Ratings based on 357 Verified Reviews
4.6 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hong Kong
Posted 5 Feb 2020
Overall great service from the staff and the hotel is nicely located in the Old Quarters. Rooms are nice and the only issue is the shower, it was hard to control the temperature and the water intensity.
by A verified traveler
Excellent
Posted 19 Jan 2020 on HotelsReally good service especially from Daisy, Ken and the team. A fabulous introduction to Hanoi
by A verified traveler
GREAT SERVICE
Posted 19 Dec 2019 on HotelsThe manager and hotel staff are so nice and accommodating. They let us store our luggage while we do an overnight boat trip to Halong Bay.
by A verified traveler
Everything is great!
Posted 5 Oct 2019 on Hotels5 star service provided by the staff, introduced the good food stall and attractions. Recommend to follow the tour(we did on ha long bay tour) offered by hotel as the tour engaged is reliable and all cost have been included!
Breakfast selection is ok but they can do breakfast to your demand if possible.. Hotel even provided bread, yogurt and bottled water for take away as we were checking out early (they even prepared for my friend who did not stay in the same hotel) !
Highly recommend this hotel for location wise as well. It is located at old quarter so it's walkable distance to hoan kiem lake and night market on the weekends.
by A verified traveler
200% experience golden Sun palace
Posted 25 Jul 2019 on HotelsThis was by far the best accommodation i have ever had concerning customer service. After our luggage was delayed we asked the AirPort to deliver the lost luggage to this hotel even though we had to move to cat ba (returning 3 days later to Hanoi). They kept in touch to inform us about our luggage. When we came back to pick up our luggage to take a night buss they offered us Some room to repack, take a shower and gave us some drinks... ALL Free of charge. They also helped us finding Nice restaurants, cheap taxi’s and Many more.
Even without this extraordinary friendly and good service, the rooms were very clean, bed was soft and location is very close to the old town! I cannot imagine something alike for such a low price.
Highly recommended!
by A verified traveler
Comfortable Stay at Hotel
Posted 16 Jun 2019 on HotelsExcellent Service and hotel is located in a good location within walking distance in the Old Quarters area.
Comment from Hotel Management
17 Jun 2019 by Jason, Hotel Management
Dear valuable Guests
Thank you very much for your recent staying at our hotel. We are looking forward to have another chance to serve you, your family, friends at our hotel.
by A verified traveler
Family Stay at Golden Sun Palace Hotel
Posted 15 Jun 2019 on HotelsExcellent service provided by hotel staffs (Daisy and breakfast crew). Good breakfast and the hotel is situated in an excellent location within the Old Quarters area.
by A verified traveler
Posted 1 Jun 2019 on Hotels
The bell boy was the best part. He was so nice!!!! Actually, everybody we encountered at the hotel was nice. Room was small but clean and comfortable. Right in the middle of the old town Ha Noi, very convenient!!
by A verified traveler
Posted 30 May 2019 on Hotels
by A verified traveler
Very good!
Posted 28 May 2019 on HotelsWe enjoyed our stay at this hotel. Staff are friendly and helpful, especially Daisy who was a joy! We had pho every morning - delicious! Great location and near Hoan Kiem Lake and shops and restaurants.
