Ratings based on 250 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024 on Hotels
Loved this boutique hotel. Friendly staff, stunning modern decor and fantastic breakfast. Would definitely stay again.
Comment from Hotel Management
26 Aug 2024 by Golden Lotus Luxury Hotel, Hotel Management
Dear Ms. Trina BaillieThank You for Your Positive Feedback!We're delighted to hear that you enjoyed your stay with us and appreciate the high score you gave our hotel service. Your satisfaction is our top priority, and we look forward to hosting you again in the future.Best regards, Ms DoanGeneral Manager
by A verified traveler
Posted 26 Jul 2024
Friendly staff
Comment from Hotel Management
30 Jul 2024 by customer care service, Hotel Management
Thank you very much for your kind feedback. We are delighted to hear that you had a great experience with our friendly staff. We appreciate your input and look forward to welcoming you back soon
by A verified traveler
Posted 15 Jul 2024 on Hotels
Hotel was honestly amazing! Great location, great staff! I’ve been to Hanoi a number of times and I’ll definitely be booking this hotel again!
Comment from Hotel Management
16 Jul 2024 by customer care service, Hotel Management
Thank you for your wonderful review! We're thrilled you had an amazing stay with us and enjoyed our location and staff. It is always a pleasure to welcome returning guests and we look forward to seeing you again on your next visit to Hanoi!
by A verified traveler
Posted 3 Jul 2024
We love to stay here it was very Central to get around and stuff made it even better they were so friendly and helpful
Comment from Hotel Management
8 Jul 2024 by customer care service, Hotel Management
Thank you so much for your kind feedback! We are delighted to hear that you enjoyed your stay and found our location convenient. It is wonderful to know that our staff made your experience even better with their friendliness and helpfulness. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Jun 2024 on Hotels
Great location, peaceful and relaxing room. Very comfortable great aircon for hot Vietnam.
Comment from Hotel Management
24 Jun 2024 by customer care service, Hotel Management
Thank you for your feedback. We are thrilled to hear that you enjoyed our great location and found the room peaceful, relaxing, and comfortable. It's wonderful to know that the air conditioning keeps you cool during the hot weather. We hope to have the pleasure of hosting you again soon!
by A verified traveler
Great location, comfy
Posted 18 Jun 2024 on HotelsNice big room, with comfy bed. Perfect location, next to shops, near Michelin recognized restaurants, etc. The "pool" while shallow (waist deep) was a relaxing place to be in the middle of the hot day. Only complaint was the worst hotel breakfast we had - even juice was watered down.
Comment from Hotel Management
24 Jun 2024 by customer care service, Hotel Management
Thank you for your detailed feedback. We are pleased to hear you enjoyed the spacious room, comfortable bed, and perfect location near shops and Michelin-recognized restaurants. We are glad the pool provided a relaxing retreat during the hot day. We apologize for the breakfast not meeting your expectations and appreciate your input as we strive to improve. We hope to welcome you back and provide an even better experience next time.
by A verified traveler
Wonderful- thank you
Posted 16 Jun 2024 on HotelsWonderful hotel staff very helpful. Room nice and quiet, fab golden sink
Comment from Hotel Management
17 Jun 2024 by customer care service, Hotel Management
Thank you for your review! We're thrilled to hear that you found our staff very helpful and enjoyed the quiet and pleasant room. We're especially glad you liked the golden sink! We hope to welcome you back soon.
by A verified traveler
Posted 8 Jun 2024
Great location, hotel room had mould and the layout made water sit in bathroom after showering. Pool was nice and made a big difference on the really hot days
Comment from Hotel Management
10 Jun 2024 by customer care service, Hotel Management
Thank you for your feedback. We are glad you enjoyed the great location and found the pool helpful on hot days. However, we are sorry to hear about the mold and the bathroom layout issues. We appreciate your comments and will work on addressing these concerns to improve our guest's experience.
by A verified traveler
Posted 2 Jun 2024
Staff were friendly and accomodating. A little disappointed by the breakfast, we found if we didn't get down at 6am then most of the food would be gone and not replenished. Bed and room was lovely and hotel was easily walkable into the main old quarter. Overall I would stay here again.
Comment from Hotel Management
3 Jun 2024 by customer care service, Hotel Management
Thank you for your feedback, We are glad to hear that you found our staff friendly and accommodating and enjoyed the bed and room. as well as our convenient location. We apologize for the breakfast issue and will work to ensure that food is replenished throughout the service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 2 May 2024
Booked this for the pool and pleasantly surprised how clean and maintained it is. Cool water to cool down on the 40 degree days!
Breakfast was good, eggs made on request. Buffet food is left out uncovered so I didn’t have much of it after seeing bar flies on the fruit.
No window as such in the room but loved how quiet it is with no street noise at all. Water splashes out of shower every use but water falls to drain outside so it’s not a huge deal.
No early checkin here and they charge extra for the privilege if available!
The location is great right by walking street and the lake, plenty of eating out options and shopping.
Comment from Hotel Management
3 May 2024 by customer care service, Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that you found our pool area clean and well-maintained, providing a refreshing escape from the heat. It's wonderful to know that you enjoyed our breakfast optionsRegarding your concern about the buffet food, we sincerely apologize for any inconvenience caused. Rest assured, we take hygiene very seriously, and we will address this issue immediately to ensure that all food items are properly covered and maintained.We appreciate your understanding regarding the room amenities. While we strive to provide a comfortable experience for all our guests, we understand that there may be minor inconveniences. We'll look into the shower situation to see how we can improve.Regarding our check-in policy, we understand that flexibility is important to our guests, and we apologize if our policy caused any inconvenience. We'll certainly review our procedures to see if there are ways we can better accommodate our guests' needs in this regard.We're thrilled that you enjoyed our central location, with easy access to popular attractions, dining options, and shopping areas. We hope you had a fantastic time exploring the area.Thank you once again for your valuable feedback. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
