Ratings based on 140 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I would like to highly recommend this place as a great option for accommodation.
by A verified traveler
Posted 22 Nov 2024
The staff, breakfast, room comfort and location was excellent. This was our first stop on our trip and Minnie and Vivian made sure we felt comfortable and welcome. Vivian even walked with us to an ATM till we found one that worked for us! They can make all kinds of recommendations and arrange rides and tours at a reasonable price. We have been all over Vietnam now and still miss the incredible breakfast and comfortable beds!
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 4 Nov 2024
We travelled to Hanoi from Luang Prabang, Laos and moved from 32 degrees sunshine to 25 degrees rain! Fortunately, the hotel had arranged a pickup for us and when we arrived we got a welcome drink and the receptionists shared their WhatsApp numbers. This set the tone for the amazing service we received for the rest of our stay. The room(s) were spacious and comfortable and the breakfast had a good selection of western and Vietnamese food. There is a little rooftop pool and Skybar which were both nice to relax in. We took trips to Sapa and Halong and decided to book additional nights at the GM Premium in between and on the final night before flying to Phu Quoc. By the end all of the reception staff knew who we were and could not have been more hospitable. Great hotel in an excellent location (a few minutes from the Water Puppet theatre, Old Quarter and Train Street in the opposite direction), cannot recommend highly enough and as others have said, the staff make the hotel.
by A verified traveler
Posted 2 Nov 2024
A gem in the old quarter convenient for exploring Hanoi. We loved the sky bar (which also does lovely food) and pool on top two floors. Lovely staff in particular a big thank you to Vivian who was so helpful making our stay fun and Peter on travel desk.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler from Alba
Posted 22 Oct 2024
This is the hidden gem of the old Quarter , this is my second stay there in two years, and it never fails to exceed my expectations of how friendly and courteous and efficient. The staff there can be you will never meet any friendlier people in the hotel business. The breakfast buffet is to die for they try to be as close to family as they can be.
by A verified traveler
Posted 22 Oct 2024
An excellent hotel. The check in staff were very professional and knowledgeable. Although at time of check in, the reception area was very busy, and it took a little more time than I would have liked to check in. Overall the hotel was great.
by A verified traveler
Posted 22 Oct 2024
Could not fault the staff at the hotel who were excellent throughout our stay, especially Minnie. Booked the hotel due to it having a pool and gym in such close proximity to the old quarter. However, the pool was still under construction and out of use for the foreseeable future and the gym was extremely basic with one of the two treadmills not working. Added to this, there wwre building works going on to fix the pool from 07.00 until 22.30 in the evening right above our room which in all led to a less than relaxing stay in Hanoi straight after landing. Room, staff, breakfast and location to the old quarter and nearby hotspots were superb.
Comment from Hotel Management
23 Oct 2024 by GM Tran - General Manager, Hotel Management
Dear valued guest,Thank you very much for choosing our hotel for your stay in Hanoi and for sharing your detailed feedback with us. We are delighted to hear that you found our staff, particularly Minnie, to be excellent throughout your visit. Our team is dedicated to providing exceptional service, and we are thrilled to know that they contributed positively to your experience. We sincerely apologize for the inconvenience caused by the closure of our rooftop swimming pool during your stay. Unfortunately, the closure was due to unexpected damage caused by Typhoon Yagi, which necessitated immediate repairs to ensure the safety of all our guests. Initially, we had anticipated that the repairs would only take 1-2 days; however, upon further inspection, we discovered that the damage was more extensive than we had originally thought. This led to an unforeseen extension of the repair timeline. We genuinely regret that this situation impacted your stay, particularly as you had booked our hotel with the expectation of enjoying the pool facilities.We are pleased to inform you that, after significant efforts from our technical team, the rooftop pool has been fully restored and reopened as of October 23rd. We are excited to have this amenity available again for our guests and hope that you will have the chance to enjoy it during a future visit.We also want to extend our apologies regarding the condition of the gym. We understand that the gym's limited equipment and the issues with one of the treadmills did not meet your expectations. Our goal is to provide a comprehensive fitness experience for our guests, and we are currently evaluating ways to enhance our gym facilities to better serve our visitors.On a positive note, we are glad to hear that you enjoyed your room, our breakfast offerings, and the convenient location of the hotel, which allows easy access to the Old Quarter and nearby attractions. Your satisfaction is important to us, and we value your comments as they help us identify areas for improvement.We sincerely hope to have the opportunity to welcome you back in the future, where we will ensure that your next experience with us is as enjoyable and relaxing as you deserve.Thank you once again for your valuable feedback, and please feel free to reach out if you have any further concerns.Warrm Regards, GM Tran General Manager
by A verified traveler
Posted 14 Oct 2024
Amazing hotel
