Ratings based on 192 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Very good
by A verified traveler
Posted 26 Aug 2024
Very good
by A verified traveler
Posted 22 Jul 2024
Friendly hosting.
by A verified traveler
Posted 19 Jul 2024
The staff deserved 10⭐️ they were always attentive and taking care of our needs.
We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
by A verified traveler
Great stay
Posted 19 May 2024 on HotelsGreat stay! Fast check in, friendly staff. One street away from the night market.
by A verified traveler
Great location and spacious room
Posted 8 May 2024 on HotelsStaff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
by A verified traveler
Great old town location, great hotel
Posted 22 Apr 2024 on Hotels Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
by A verified traveler
Posted 20 Apr 2024 on Wotif
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Charming hotel, grear staff
Posted 11 Mar 2024 on HotelsThe best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
