Ratings based on 308 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
The room was in a great location with lots of shops, cafes and restaurants nearby. The staff were friendly and very welcoming. The breakfast buffet had many options and the food was good. The room was clean.
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 2 Feb 2024
Amazing as home … enjoyed my stay
by A verified traveler from Glen Iris
Posted 10 Jan 2024
Dal Vostro Hotel doesn't really deserve the five stars I gave it given that we had several problems with the room. The staff however was excellent and did their best to make things right - I can't ask anything more.
An example is the fridged in both our rooms didn't work. I was told that that was a known issue; that the fridges are largely there to keep dust off the minibar items. Someone though came by a short while later carrying a replacement fridge. It didn't keep anything cold, but did bring it a couple degrees below room temperature.
The rooms were clean and comfortable. The hotel has a great location. And again the staff were always keen to help.
by A verified traveler
Posted 28 Dec 2023
Great place to stay and excellent staffs.
by A verified traveler
Excellent staff, great location.
Posted 17 Dec 2023 on HotelsGreat location near lake in old town. Friendly helpful staff. Near to some of hanois best restaurants.
by A verified traveler
Posted 15 Nov 2023
Everyone was especially helpful. We appreciated Carrie’s suggestions and help. Thank you to the young man who walked to the puppet show to get us tickets.
Comment from Hotel Management
20 Nov 2023 by Carmie, Hotel Management
Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Hoan kiem , The Fact that you choose Dal Vostro Hotel & Spa. is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon. Once again thank you for gracing us with you presence.Best Regards, Carmie Dal Vostro Hotel & Spa Customer Service
by A verified traveler
Posted 8 Oct 2023
Construction on road so we had to walk 2 blocks. Very kind and helpful staff.
Comment from Hotel Management
9 Nov 2023 by Carmie Dal Vostro Hotel & Spa Customer Service, Hotel Management
Dear Sir/Madam, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Hoan kiem , The Fact that you choose Dal Vostro Hotel & Spa. is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon. Once again thank you for gracing us with you presence.
by A verified traveler
Posted 4 Oct 2023
Didn't like that we only get 1 key per room. The staff was excellent. Very polite. Very prompt at bringing items to room. We accidentally booked one day shorter than we thought we did and we left everything in our rooms to go sightseeing. The staff realized we were confused and had made a mistake and meant to book one more day so they left everything in our rooms untouched and let us book the same room when we got back to the hotel after sightseeing. I am so very grateful to them for being so considerate and understanding.
Comment from Hotel Management
5 Oct 2023 by Dal Vostro Hotel team, Hotel Management
Dear Dayna, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at the Old Quarter. The Fact that you choose Dal Vostro Hotel & Spa is an honor to us.We sincerely hope you enjoyed your stay and will come back again!If there is anything that you feel like we overlooked, then please let us know.Looking forward to welcoming you again soon.
by A verified traveler
Posted 28 Sep 2023
It's just a hotel room.not a resort.
No spa,sauna or swimming pool. They don't clean the rooms
Comment from Hotel Management
28 Sep 2023 by Dal Vostro Hotel team, Hotel Management
Dear Mr Mikal, We are sorry for the inconvenience caused during your stay at our hotel. We would like to offer our sincere apologies. Regarding the issue of we are just a hotel not a resort. In the website, we put our name is Dal Vostro Hotel & Spa, nothing mentions about resort. In our hotel, we have full services such as spa, sauna and jacuzzi. We also put the details menu about that service and the price in each room so that you can see it. With the issues don't clean the rooms, we sorry about the experience. The reason we cannot clean because you request do not disturb. We never going into the room without the guest permission, always knock the door first to ask the guest.Once an again, we are truly sorry, and we hope to see you again in the future.!!!
