Ratings based on 11 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent Hotel
Posted 25 Sep 2019 on HotelsThe service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
Comment from Hotel Management
26 Sep 2019 by Andrej Stein, Hotel Management
Dear Benji,
Warmest greetings from Crowne Plaza West Hanoi Hotel & Residences. How wonderful to hear that you really enjoyed our restaurant and our service. I'm so delighted to read your kind words and looking forward to welcoming you back!
Thank you and Best regards,
Andrej Stein - Resident Manager
by A verified traveler
Posted 13 Aug 2019 on Hotels
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Comment from Hotel Management
14 Aug 2019 by Crowne Plaza West Hanoi , Hotel Management
Dear Supanee,
On behalf of Crowne Plaza West Hanoi Hotel & Residences, we would like to express our sincere thanks for your precious time reviewing us.
It was very disappointed to hear about your experience. Please rest assured we have addressed it with the team for their follow up.
Thank you for staying at Crowne Plaza West Hanoi and we hope to meet you during your next trip to Hanoi.
Kind regards & Best wishes!
by A verified traveler from bowie, md usa
Posted 11 Feb 2019
the property is excellent except for the location which is far from downtown Hanoi.
Comment from Hotel Management
5 Mar 2019 by Tram Thai - Digital Marketing Executive, Hotel Management
Dear Our valued guest,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
I am very glad that you enjoyed your experience with us. Please come to see us again very soon, during weekends we provide a complimentary shuttle to the city center and I would be more than happy to reserve a seat for you.
Looking forward to welcoming you back to our hotel soon.
With kind regards,
by A verified traveler
Posted 5 Jan 2019
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
Comment from Hotel Management
5 Mar 2019 by Tram Thai - Digital Marketing Executive, Hotel Management
Dear MDG1,
I am so glad to see your awesome feedback this morning. It made our day! Thank you so much for spending time sharing your experiences with us. Please rest assured that I will share your review with my team. They love knowing that guests appreciate their service.
Again, I really appreciate your kind words about our hotel. We do take pride in catering to our guests’ needs the best way we can and look forward to welcoming you back soon.
Best regards,
by A verified traveler
Crown plaza Hanoi.
Posted 24 Dec 2018 on HotelsGreat hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
by A verified traveler
Posted 15 Mar 2018 on Hotels
Comment from Hotel Management
2 Apr 2018 by Anh Le - E-Commerce Executive, Hotel Management
Thank you for your feedback
by A verified traveler
Great service, very clean property
Posted 11 Jan 2016 on HotelsExcellent
by A verified traveler
친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
Posted 2 Sep 2019 on Hotels친절한 직원들과 훌륭한 룸 컨디션
주변은 그냥 그래요 ㅎㅎㅎ
Comment from Hotel Management
5 Sep 2019 by Crowne Plaza West Hanoi Hotel & Residences, Hotel Management
Dear KEESEOK,
Warmest greetings from Crowne Plaza West Hanoi Hotel & Residences. How wonderful to hear that you really enjoyed our room facilities and services. I'm so delighted to read your kind words and looking forward to welcoming you back!
Thank you and Best regards,
Crowne Plaza West Hanoi team
by A verified traveler
Posted 5 May 2019 on Hotels
Hot shower will turn into cool everytime in bath.
Comment from Hotel Management
8 May 2019 by Tram Thai - Digital Marketing Executive, Hotel Management
Dear CHIH BIN,
Thank you for having spent time to share your stay experience with us and I do apologize we were not up to your expectations and our promise. It was a pity that we did not have the opportunity to improve those conditions while you were with us to ensure you have a nice comfy room.
Look forward to welcoming you back to the hotel in the near future and improve our reputation.
Best regards!
by A verified traveler
크라운 호텔의 House keeping
Posted 5 Apr 2019 on Hotels출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다.
크라운 호텔 레지던스 시설은 만족하나..
하우스 키핑이 놀랍더라구요
첫날 일정이 바빠서 팁을 놓고가지 않았는데
어메너티가 하나도 안놓아져 있더라구요
칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다.
저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데
레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~
그런데 더 신기한게 다음날부터 팁을 놓고 가자
다 두개씩 놓여있었어요..
저희 동료 방도 마찬가지 상황이었구요
크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요.
저번 출장때는 하노이 롯데호텔에 묶었는데,
팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데
참으로 씁쓸한 경험이었습니다.
안타까운 마음에 적습니다.
개선을 해주시면 감사하겠습니다.
Comment from Hotel Management
8 May 2019 by Jakub Sippl- Hotel Manger, Hotel Management
Dear Ms Lee,
Thank you very much for reaching out and please allow me to reiterate that I am very sorry for the experience you had while staying in our Residences. We do aim to provide great service, as it's our brand promise, to all our client and this is not the experiences you should have had. My sincere apology for this case.
Ms Lee, we have an internal policy for soliciting the tips in rooms and based on your email we will take swift action to ensure this never repeats. We have already briefed the whole Housekeeping department about this issue.
I would like you to experience our hospitality again so we can improve the impression you had from the previous time and as an apology to offer you either 10,000 IHG Rewards Club points or Complimentary upgrade to our Executive suite with complimentary access to your exclusive club lounge for your next stay, I will also meet you in person to introduce myself and personally look after you to ensure that you have a productive stay.
Ms Lee, once again I thank you for letting us know your feedback, it gave us the opportunity to improve and learn from it and I look forward to hearing from you for your next stay.
Best Regards,
Jakub
