Ratings based on 1 Verified Reviews
1.0 Room cleanliness
1.0 Service & staff
1.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The lock of inside on my room is broken and won't close. I have to lock it with a key, but the light won't turn on unless I insert the key, so I need to use my cell phone light. The bathroom and toilet are shared, so I need to use my cell phone light to open and close the door every time I leave the room. Also, the room and bathroom aren't cleaned, there are mosquito bites on the mirror, and the shower hose is covered in dust. What's bothersome is that I have to ask for the bath towels to be replaced every day, but the front desk is rarely there, so I have to go back several times. It was very inconvenient. The owner was a nice woman, but the staff were rude and always angry.
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. This is not the kind of experience we want our guests to have.
We have taken note of your concerns regarding the lock, lighting, cleanliness, and staff behavior. Please be assured that we have shared your feedback with the team. We are committed to addressing these issues and improving our services.
We understand your frustration with the front desk being unavailable at times. We apologize for the inconvenience caused and will work on ensuring better availability for our guests.
If you require any further assistance or have any other queries, please feel free to reach out to us at guestsupport.na@oyorooms.com. We will be more than happy to assist you.
We appreciate your feedback and once again apologize for the inconvenience caused. We hope to have another opportunity to serve you and provide you with a better experience.
Warm regards,
Team OYO
