Ratings based on 34 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chatswood
Posted 28 Nov 2024
Beautiful hotel, fabulous suites & the team are wonderful.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Benjamin,We're overjoyed to recieve your kind rating for Capella Hanoi and really appreciate your compliments about our rooms and our people. At Capella Hanoi, we strive to go above and beyond for our valuable guests. Looking forward to welcoming you back for another wonderful stay.In Appreciation,Hildegard Anzenberger
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Jennifer,We're thrilled you chose to stay at Capella Hanoi. Trust that you enjoyed the experience with us and looking forward to seeing you again soon.Warm regards,Dennis Laubenstein
by A verified traveler
Posted 13 Aug 2024
Great location with excellent decor, staff and food.
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Oliver,Thank you for your kind note. We thrilled to hear that you enjoyed the decor, the food, the service of our colleagues as well as the location of Capella Hanoi. Trust that you had a great time with us. In Appreciation,Dennis Laubenstein
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Tiffany,Thank you for your kind review to Capella Hanoi.We look forward to seeing you again soon.Warm RegardsDennis Laubenstein
by A verified traveler
Posted 23 Jul 2024
Really great
Comment from Hotel Management
30 Jul 2024 by Dennis Laubenstein General Manager, Hotel Management
Dear Briana,We are thankful for your review and hope to see you again.Best regards,
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Dennis Laubenstein General Manager, Hotel Management
Dear Valued guest,Thank you for your kind rating and looking forward to see you soonest.Best regards,
by A verified traveler from Calgary
Posted 10 Jul 2024
Excellent service
Comment from Hotel Management
30 Jul 2024 by Dennis Laubenstein General Manager, Hotel Management
Dear Matthew Kai,We really appreciate you gave us this 5 star review and look forward to the opportunity to see you again in the near future.In Appreciation
by A verified traveler
Posted 29 May 2024
It was impeccable! If only all hotels were like this! Wish we could’ve stayed longer. AMAZING!
Comment from Hotel Management
11 Jun 2024 by Dennis Laubenstein , Hotel Management
Dear Rhian,It is absolutely amazing to have the opportunity to serve you at Capella Hanoi. We love hearing our guest talking about their experience with us and wish you could have stayed longer too. Hope to have the chance to welcome your again if travel would bring you back to Hanoi sometime.In Appreciation
by A verified traveler
Posted 26 May 2024
Terrific
Comment from Hotel Management
11 Jun 2024 by Dennis Laubenstein , Hotel Management
Dear Andrew,Thank you for posting your review and letting us know about your positive experience. Hope to welcome you back soon!In Appreciation
by A verified traveler
Posted 2 May 2024
Excellent service and beautiful hotel deco.
Comment from Hotel Management
7 May 2024 by Dennis Laubenstein, Hotel Management
Dear Conrad Joseph,Thank you for your short and kind note. We take pride in delivering outstanding service to every customer and we're overjoyed learn about your experience with us. We hope to see here again very soon.In Appreciation
