Ratings based on 996 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
The staff were amazing - it felt like we were staying with friends! Gave us great tourist tips and other assistance which made our stay super-enjoyable without the drama. The location is right near train street, and a five minute walk to the citadel. Great spot. Would not hesitate to return.
by A verified traveler
Posted 15 Dec 2024
Excellent hotel on a quiet street in Hanoi but in easy walking distance to lots of things to do. The staff are absolutely fantastic!
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 7 Dec 2024
The hotel was in the busy old quarter area, but was down a quiet side street. The staff here are spectacular and will help you with your every need. We took advantage of the spa next-door, which was excellent. Our rooms were very comfortable and clean. The breakfast was delicious. Overall a fantastic experience.
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 16 Nov 2024
David is the guy you can look for if you are in Bespoke, very nice man, great hospitality, i loved staying Bespoke, truly recommend..!
by A verified traveler
Posted 14 Nov 2024
My wife and I stayed for 3 nights. We were blown away by the above-and-beyond service from David (Trung Hieu). Some examples from our 3-day stay, he:
-proactively planned an itinerary for us on arrival.
-replied to WhatsApp messages promptly, from early morning through late night.
-after I messaged we were served at a restaurant without ordering or seeing a price, he drove over and he spoke to the restaurant staff on our behalf.
-took care of acquiring stamps for postcards and mailing them out for us.
-offered to let us stop by and shower at the hotel days after we left Hanoi (because we would return to Hanoi on our flight out of Vietnam).
-took care of getting a honeymoon surprise gift to my wife and I both at the hotel, and to my amazement, at a Hạ Long Bay tour.
by A verified traveler
Posted 26 Oct 2024
The service of all staffs are really great. They are kind, helpful and trying their best to serve the guests. Specie thanks to Ms. Lena for your support, kindness and quick response!
by A verified traveler
Posted 13 Oct 2024
Unique location. Excellent breakfast.Good service.
by A verified traveler
Posted 5 Oct 2024
Amazing service, staff went out of their way to help. Room very nice and spacious. Very central location. Nice breakfast
