Ratings based on 277 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
No complimentary tea or coffee in room, no lotion, no conditioner, no sandals. Intercom was not working for the period I stayed there. Strange that breakfast was charged separately for the amount I paid. The gym had only 3 cardio equipment (treadmill and two bicycles). I didn’t even attempt to use the gym. The restaurant made good food for dinner though.
Comment from Hotel Management
18 Nov 2024 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are pleased that you enjoyed our restaurant dinner offerings, showcasing creative regional and international cuisine in our multi-award winning restaurant “Ambiente”.However, we regret to hear about the challenges you faced with the amenities in your room and the gym equipment availability. While we do provide a tea and coffee maker in all rooms for your convenience, we apologize for any oversight regarding this. Additionally, we understand your expectations for a fully equipped gym and will take your feedback into consideration. We are also sorry to hear about the intercom issue and will ensure our maintenance team rectifies such matters promptly in the future. As for the breakfast charge, we aim to offer a gourmet breakfast experience, and while it does come at an additional cost, we believe it reflects the quality and variety provided.We hope you managed to take advantage of our hotel's tranquil location next to the Eilenriede Municipal Forest, offering a serene environment for both business and leisure travelers.We hope we will have the opportunity to see you again in the future. Best regards,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihr positives Feedback zu unserem Hotel.Schön, dass Ihnen der Aufenthalt in unserem angenehmen und schönen Zimmer gut gefallen hat.Hoffentlich entscheiden Sie sich bei Ihrem nächsten Besuch wieder für uns. Herzliche Grüße,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Sehr geehrter Herr, wir bedanken uns für Ihre Bewertung.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für die Bewertung unseres Hotels.Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, dass Sie während Ihres Aufenthalts die Gelegenheit hatten, unseren beeindruckenden 25 Meter hohen Atrium-Bereich zu erleben, der unser Hotel mit natürlichem Licht durchflutet.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
20 May 2024 by Yannick Niederhoefer Front Office Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für das Feedback.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 4 May 2024 on Hotels
Comment from Hotel Management
20 May 2024 by Yannick Niederhoefer Front Office Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Vielen Dank für die Bewertung unseres Hotels. Es freut uns sehr, zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben und keine Wünsche offen geblieben sind.Wir hoffen, dass Sie schöne Erinnerungen aus Hannover mitnehmen konnten, und würden uns freuen, Sie bei uns einmal wieder zu empfangen!Yannick NiederhoeferFront Office Manager
by A verified traveler from Brooklyn
Posted 10 Aug 2023
It's rated 4star. It's not true. It's a 1 star maybe
Comment from Hotel Management
13 Aug 2023 by Yannick Niederhoefer
Front Office Manager, Hotel Management
Dear Israel,Thank you for taking the time to review your stay.We appreciate your recognition of our hotel's service, and we are glad that our staff could assist you during your stay. However, we are disappointed to hear that you were not satisfied with the room cleanliness and amenities. Our hotel strives to maintain a high standard of cleanliness and comfort for all our guests, and we apologize for any inconvenience you may have experienced. We would like to assure you that our hotel is a 4-star establishment, offering a range of facilities and services to cater to the needs of both business and leisure travelers. Our rooms come in various sizes and are equipped with a range of amenities, including a kitchenette, minibar, and free Wi-Fi. We also have a multi-award winning restaurant, a fitness area, and 13 fully equipped conference rooms to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Yannick NiederhoeferFront Office Manager
by A verified traveler
Posted 24 May 2023
Hotel is outdated even for a European hotel. Carpet was dirty and patched in spots.
Restaurant and bar and service was best of the hotel.
Comment from Hotel Management
31 May 2023 by Wyndham Hannover Atrium , Hotel Management
Dear Jalon,thank you so much for choosing the Wyndham Hannover Atrium and for taking the time to review us on Expedia. With regret we read, that you had inconveniences regarding the cleanliness of the room for which we would like to apologize sincerely! This is not acceptable and we have forwarded your feedback to our Housekeeping department. We are happy to read that you have had a good experience in our Food & Beverage department and we will happily share this with our team - thank you!We would be happy to accommodate you again soon and wish you a nice day.Kind regards,Teresa KristenReservation
by A verified traveler
Posted 22 May 2023
Transportation inconvenice
