Ratings based on 875 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Friendly staff and very convenient location. Unique building and hotel includes complimentary beverages and thoughtful small gifts.
Comment from Hotel Management
30 Dec 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,
by A verified traveler from Middlesex
Posted 16 Dec 2024
Lovely hotel in a great location. Staff pleasant and helpful.
Comment from Hotel Management
20 Dec 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Team Kaiserhof
by A verified traveler
Posted 16 Nov 2024
Location
Comment from Hotel Management
21 Nov 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Team Kaiserhof
by A verified traveler
Posted 1 Nov 2024
Great location, nice staff, minibar content included, next to main train station, has a nice restaurant and cafe, no triple pane windows so it can be loud
Comment from Hotel Management
8 Nov 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr positives Feedback mit unserem Team teilen zu dürfen. Mit freundlich Gruß Ihr Kaiserhof Team
by A verified traveler
Perfect for the main station
Posted 1 Oct 2024 on HotelsSpacious well appointed room, comfortable bed, complementary mini-bar. Hotel conveniently located across the street from the main station.
Comment from Hotel Management
4 Oct 2024 by Team Kaiserhof, Hotel Management
Dear Guest, Thank you very much for your good review of your stay at Kaiserhof. We are very pleased to read that you enjoyed the stay and especially our location and service very much. We hope to see you again soon. Yours sincerely from Kaiserhof Hotel
by A verified traveler
A great hotel to stay in Hannover
Posted 27 Sep 2024 on HotelsIn general this is a great hotel. Good location, easy to access public transportation and shopping.
If the minibar also offers the wines, that will be even better.
Comment from Hotel Management
27 Sep 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Team Kaiserhof
by A verified traveler
Posted 24 Sep 2024 on Orbitz
The service was great. The breakfast available for an additional cost was excellent. Would absolutely recommend this property.
Comment from Hotel Management
27 Sep 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Team Kaiserhof
by A verified traveler
Posted 22 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr positives Feedback mit unserem Team teilen zu dürfen. Mit freundlich Gruß Ihr Kaiserhof Team
by A verified traveler
Posted 16 Sep 2024 on Wotif
by A verified traveler
Posted 28 Aug 2024
This is no longer a 4 star hotel. It badly needs to be renovated. The furniture was very old. The sofa in my room was a very old sofa bed and the metal poked out…The carpet stained. The walls had yellowed and had marks on them, and needed painting. The shower door doesn’t close on the bathtub and water went everywhere. Even the towels they have are old with holes in them. I also had to ask for extra towels to mop up the water after showing…It is in an excellent location right by the Hauptbahnhof, and all the restaurants. It is not a four star hotel.
Comment from Hotel Management
30 Aug 2024 by Team Kaiserhof, Hotel Management
Dear Russell, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Your Sincerely,Team Kaiserhof
