Ratings based on 427 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Very close to dining and shopping easy parking , food could be improved breakfast which was included basic. Bathroom needs to have fan. Very enjoyable stay very nice room on ground floor which we requested as no lift at property.
by A verified traveler
Posted 28 Dec 2024
Beautiful area but the family room was NOT a family room king size bed and fold out couch with minimal space for a family. Would definitely stay again as just a couple or when kids are older to have 2 rooms but not one family in one room and we only had us plus our 4 year old definitely wasn't idea for 3 so 4 would be a stretch
by A verified traveler
Posted 20 Dec 2024
Loved this historic hotel. The photographs throughout the hotel and beautiful grounds showed the history wonderfully. The staff was very welcoming and pleasant. We found the beds to be incredibly comfortable.
Only two small suggestions. The complementary breakfast was nice, but there wasn’t much to it. Some eggs and a breakfast meat addition would be nice. If you wanted to promote it as complimentary and not loose money, maybe up the hotel nightly price by $10 - $20. Last suggestion, we had room 231, which was a lovely room but it overlooked the outer staircase which had a bright outdoor light and clear view of the staircase. If the window was open and curtain closed partially it did nothing to block either due to the direction that it opened, right to left. If it had been built to open left to right, light and privacy problem would have been solved.
Comment from Hotel Management
20 Dec 2024 by Kaisalina Sauvao-Jackson. , Hotel Management
Kia Ora Scott, Thank you so much for sharing your feedback! We’re thrilled to hear that you enjoyed your stay at our historic hotel and that you appreciated the photographs and beautiful grounds, as well as the welcoming atmosphere created by our staff. We are also delighted that you found the beds to be incredibly comfortable.We truly appreciate your thoughtful suggestions. We will definitely take into consideration your feedback about the complimentary breakfast and explore ways to enhance the options offered. Additionally, we sincerely appreciate your comments regarding the room layout and the lighting issue. We will investigate this further to ensure that our rooms provide the best possible experience for our guests, and we’ll look into potential adjustments that might improve privacy and comfort.We hope to welcome you back again soon and thank you again for your constructive insights.Warm regards,Kasalina Sauvao-Jackson.
by A verified traveler
Posted 13 Dec 2024
Liked it all. Staff were amazing friendly and helpful.
Comment from Hotel Management
16 Dec 2024 by Kaisalina Sauvao - Jackson. , Hotel Management
Kia Ora Glenda, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay and that our staff made such a positive impact on your experience. We pride ourselves on providing friendly and helpful service, and we're so glad it resonated with you. We hope to welcome you back soon for another amazing stay!Kind Regards, Kaisalina Sauvao-Jackson.
by A verified traveler from Palmerston North
Posted 10 Dec 2024
Food was excellent, had continental breakie every day, variety of food, was plentiful.
Chalet was comfortable and very cleanclean.v
Comment from Hotel Management
10 Dec 2024 by Hanmer Springs Hotel , Hotel Management
Kia Ora Pamela, Thank you for your kind feedback! We're thrilled to hear that you enjoyed the food, especially the variety and abundance of the continental breakfast. It's also great to know that the chalet was comfortable and clean during your stay. We truly appreciate your positive comments and hope to welcome you back for another great experience in the future!Kind Regards, Hanmer Springs Hotel Team
by A verified traveler
Posted 24 Nov 2024
Great location and a lot of history as a very old property. Needs on going maintenance but comfortable and situated on wonderful grounds with easy parking. A nice place to stay when visiting town. Restaurant good but continental breakfast offered is basic.
Comment from Hotel Management
28 Nov 2024 by Hanmer Springs Hotel Team, Hotel Management
Hi Sandy, Thank you for sharing your feedback! We're glad to hear you enjoyed our prime location, the historical charm of the property, and the beautiful grounds. We truly appreciate your understanding regarding the need for ongoing maintenance, and we're continuously working to keep the property in great condition. We're also pleased that you found the restaurant to your liking, and we'll take your comments about the continental breakfast into consideration as we strive to enhance our offerings. We hope to welcome you back during your next visit to the area!Kind Regards, Hanmer Springs Hotel Team.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Hanmer Springs Hotel , Hotel Management
Kia Ora Carloine, Thank you for taking the time to rate your stay.Kind Regards,Hanmer Springs Hotel Team.
by A verified traveler
Posted 17 Nov 2024
Fantastic location in the heart of the town centre. Walkable to everything. Enjoyed the breakfast each morning. The grounds are beautiful
Comment from Hotel Management
23 Nov 2024 by Hanmer Springs Hotel , Hotel Management
Kia Ora Millie,Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed our fantastic location in the heart of the town center, and that it made exploring the area easy and convenient for you. It’s also great to know that you enjoyed our breakfast and found the grounds beautiful. We take great pride in our surroundings and are thrilled you had the chance to enjoy them.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Kind Regards, Hanmer Springs Hotel Team.
by A verified traveler
Posted 11 Nov 2024
In the heart of town, staff very agreeable, lots of activity and eating options.
Comment from Hotel Management
11 Nov 2024 by Hanmer Springs Hotel Team. , Hotel Management
Good Morning Peter, Thank you for taking the time to place feedback. Kind Regards, Hanmer Springs Hotel Team.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hanmer Springs Hotel , Hotel Management
Hi Paul, Thank you for taking that time to rate your stay with us. Kind Regards,Hanmer Springs Hotel Team.
