Ratings based on 120 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from AB, Canada
Posted 20 Dec 2019
Comment from Hotel Management
25 Dec 2019 by Lily, Hotel Management
尊敬的宾客，您好！感谢您选择杭州西湖国宾馆，希望国宾馆的美景和优质的服务会给您带来一如既往的方便和享受，也欢迎您常来！
by A verified traveler
great experience with West Lake State Guest House
Posted 20 Nov 2019 on HotelsThe hotel is located by the beautiful west lake, it is super clean and very quiet.
The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us.
Will definitely stay again next year, highly recommended.
Comment from Hotel Management
29 Nov 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler
Historic hidden gem
Posted 30 Oct 2019 on HotelsIt is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Comment from Hotel Management
3 Nov 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler from San Jose
Posted 30 Aug 2019
Have the most beautiful west lake view. Will definitely stay again.
Comment from Hotel Management
2 Oct 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler
Posted 19 Aug 2019
Comment from Hotel Management
2 Oct 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler
Posted 11 Aug 2019
Comment from Hotel Management
2 Oct 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler from Melbourne
Posted 2 Aug 2019
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Comment from Hotel Management
2 Oct 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler
Posted 24 Jul 2019 on Hotels
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Comment from Hotel Management
2 Oct 2019 by Lily, Hotel Management
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.
by A verified traveler
Posted 19 Jul 2019 on Hotels
by A verified traveler
Beautiful place, poor service
Posted 19 Jul 2019 on HotelsThe hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
